Quality Control Administrator at Royal Bank of Canada

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

70000.0

Posted On

18 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality control, Mutual fund administration, Segregated funds, Taxation, Compliance, Regulatory standards, Data entry, Analytical skills, Debugging, Macros, MS Office, Customer service, Communication, Financial services, Recordkeeping

Industry

Financial Services

Description

Job Description What is the opportunity? In this role, you will ensure that all work assigned to them is completed accurately, on target and within regulatory standards. In addition, you will assist other RBC Investor Services departments/teams in the resolution of Client issues in order to maximize Client experience. What will you do? Quality control review of all trading and account data input on recordkeeping system Review various types of mutual and pooled fund investor transactions for errors from internal processing Review reports of trade rejections and provide explanation to internal partners as required Report errors, trade rejections and electronic transfer of funds issues within the internal data -base to capture data for reporting purposes Ensuring knowledge of client specific and departmental requirements are current Communicating effectively with all teams to establish relationships based on enhancing the overall client experience Supporting and assisting other members of the department as required during absences or periods of higher volumes Escalating to management issues that hinder meeting deadlines, impact client service; or have potential loss to the organization Message all accounts where unusual actions have occurred Audit Transactions, question procedures, suggest improvements to processes and give accurate feedback to team members to help reduce errors and ensure a high accuracy rate Communicate effectively with both internal and external client groups What do you need to succeed? Must-have Experience within Shareholder Services or similar multi-client mutual fund administration environment Good working knowledge / experience in the financial services industry, specifically in Mutual fund and Segregated Funds administration Sound knowledge of Mutual Fund and Segregated Fund taxation and compliance /regulation – including Registered Products Demonstrated ability to work successfully in a fast-paced, high stress environment Communicate effectively with both internal and external client groups Strong customer service skills Computer Literacy - Intermediate Sound technical and analytical skills in running/debugging various applications and macros including MS Office Nice to have Proven track record in leading initiatives, managing cross-functional relationships Completion of IFIC Mutual Funds Operations Course Unitrax Recordkeeping System knowledge FundSERV knowledge Ability to read/write French What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Excellent exposure to communicate with various business partners and stakeholders in Investor & Treasury Services and within other platforms as appropriate Opportunity to obtain hands-on experience throughout your role Working with an exciting, close-knit, supportive & dynamic group Opportunity to collaborate with other business segments within the bank Excellent career development and progression opportunities A comprehensive Total Rewards Program including bonuses and flexible benefits Competitive compensation Job Skills Analytical Thinking, Communication, Financial Transactions, High Accuracy, Reconciliations (Inactive) Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried Posted Date: 2026-04-17 Application Deadline: 2026-05-01 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs. Pay Range The expected pay range for this position is: $46,000.00 - $70,000.00 The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable. You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals. Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Responsibilities

The Quality Control Administrator is responsible for performing quality control reviews on trading and account data to ensure accuracy and regulatory compliance. They also assist in resolving client issues and provide feedback to team members to improve processes and reduce errors.