Quality Control Auditor (remote) at Hilltop Holdings

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

0.0

Posted On

22 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Control, Compliance, Mortgage Loans, Regulations, Internal Policies, Risk Mitigation, Training, Education, Customer Experience, Loan Processing, Branch Operations, Auditing, Documentation, Best Practices, Team Support, Customer Satisfaction

Industry

Financial Services

Description

PrimeLending is a leading national home lender focused on empowering the pursuit of homeownership. We are seeking a Quality Control Auditor to be responsible for the ongoing review of mortgage loans, branches originated and processed within the company. The objective is to evaluate compliance with state and federal requirements, agency and investor regulations, as well as, established internal operating policies and procedures. This position is independent of the production, underwriting and closing departments. This is a remote position. PrimeLending, a PlainsCapital Company®, is a people-first company on a mission to make the home loan process simple and stress-free. Since 1986, we’ve been working together as a team to support our customers, co-workers and communities and make a positive impact on all the lives of all we serve. Whether on the frontline working directly with customers in our branches or behind the scenes supporting our loan officers, our team members each play a vital role in delivering an outstanding customer experience. Award-Winning Culture Known for having an empowering, supportive culture, PrimeLending is a place where each individual has an important voice, can be themselves and thrives. Our organization exudes an infectious spirit of optimism and humanity, making PrimeLending a great workplace. #7 2023 Energage Top Workplaces in the USA1 # 11 2023 Energage Top Workplaces in Financial Services1 Top 25 2023 Fortune Best Workplaces for Women™2 Top 25 2023 Fortune Best Workplaces in Financial Services™2 Top 50 2023 Fortune Best Workplaces for Millennials™2 #11 2023 Fortune Best Workplaces in Texas™2 Scotsman Guide 2024 Top Workplaces3 (Editor’s Pick) #7 2023 Dallas Morning News Top Workplaces4 Key Facts About PrimeLending Established in 1986 Part of Hilltop Holdings Inc. (NYSE: HTH) a diverse financial services company #11 2023 Top Retail Volume, Scotsman Guide #15 2023 Top Overall Volume, Scotsman Guide3 400+ purchase, renovation, refinance and reverse mortgage products National lender with coverage in all 50 states 2023 Best-in-Class Lender in 4 categories by MortgageCX5 Branches located in 42 states 96% customer satisfaction rating6 4.9 national average star rating on Google 22,000+ five star Zillow reviews 1Energage Top Workplaces Awards 2Great Place to Work 3Scotsman Guide 4The Dallas Morning News 5MortageCX 6Survey administered and managed by an independent third party following loan closing. PrimeLending received an overall 96% Customer Satisfaction Rating for the period 1/1/23-12/31/23. Our Quality Control area oversees systematic processes and procedures to ensure accurate, compliant loan files. We mitigate risks, maintain regulatory compliance, and protect the interests of PrimeLending and borrowers. We play a critical role in delivering an outstanding customer experience by offering ongoing training and education for mortgage operations team members to keep them updated on regulations, compliance, and best practices. Continuous training improves their understanding of quality control processes and enhances their ability to identify and address potential issues.

Responsibilities

The Quality Control Auditor is responsible for reviewing mortgage loans and ensuring compliance with state and federal regulations as well as internal policies. This role is independent of production, underwriting, and closing departments.