JOB SUMMARY

We are seeking a skilled and dependable Quality Control Engineer to join our team. This is not an IT QA role. In this role, you will play a critical part in ensuring the quality and reliability of our products while providing occasional technical support to our customers. This dual-role position involves quality assurance, inspection, troubleshooting, and managing ASME requirements

QUALITY CONTROL RESPONSIBILITIES:

• Inspection & Testing: Conduct operational tests to ensure the performance, safety, and efficiency of Primus products in the factory.
• Inspect components, materials, controls, and assemblies for defects or non-conformance.
• Maintain detailed records of inspections, tests, and evaluations (FAT).
• Good understanding of regulatory requirements including ASME, MDSAP, ISO & FDA.
• Prepare quality control reports, highlighting identified issues and recommending corrective actions.
• Develop and update quality assurance checklists, protocols, and documentation.
• Analyze trends in product and component quality issues and work with manufacturing teams to implement improvement measures.
• Ensure compliance with industry regulations, company standards, and safety protocols.
• Calibrate and maintain testing tools and equipment as per standards.
• Develop service manuals, equipment instructions, and installation guides for Primus products.

TECHNICAL SUPPORT RESPONSIBILITIES:

• Diagnose problems and guide users through effective troubleshooting steps.
• Collaborate with engineering and manufacturing teams to resolve advanced technical issues.
• Escalate unresolved issues to appropriate departments for a quick resolution.
• Gather customer feedback on product performance and share insights with the development team.
• Inform customers about software updates, hardware improvements, and system upgrades.
• Support the implementation of equipment upgrades or modifications.
• Build positive relationships with customers and vendors, acting as the primary contact for quality and technical support concerns.
• Assist internal Parts and Service teams with technical and quality control challenges.
• Log and manage technical support cases using the CRM system.
• Occasionally travel for urgent service calls (SOS).