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Quality Control & Improvement Manager (QCI) at IHG Career

Hua Hin, Prachuap Khiri Khan, Thailand -

Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

0.0

Posted On

26 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Control, Continuous Improvement, Guest Satisfaction, Brand Standard Compliance, Operational Quality Monitoring, Guest Feedback Analysis, Employee Engagement, Service Excellence

Industry

Hospitality

Description

The Quality Control & Improvement Manager is responsible for driving service excellence, quality assurance, guest satisfaction, and continuous improvement initiatives across all departments of the resort. This role ensures compliance with InterContinental Hotels Group (IHG) brand standards, monitors operational quality, analyzes guest feedback, and leads initiatives that enhance guest experiences, operational efficiency, and employee engagement.

Responsibilities

The manager drives service excellence and quality assurance across all resort departments to enhance guest experiences. They are responsible for ensuring compliance with IHG brand standards and leading continuous improvement initiatives.