Directly supervise Quality Control activities to determine product conformity to customer specification through effective inspection and test in accordance with the standard Quality SOPs. Identify non-conformity and take appropriate action to control / prevent them. Conducts QA audits as applicable to verify the product is in compliance with customer’s specification and Majan’s procedures. Review, setup and establish QC procedures, standards for pre, operational and post production activities at shop floor.

KEY REPSONSIBILITY AREAS (KRAs)

1. Creating opportunities for various quality aspects and solutions to problems
2. Technological advancement in testing equipment to have edge over competitors
3. Establish long-term plans and strategies to uplift the department
4. Efficiency Improvement
5. Team building and management
6. Reduction in quality complaints

KEY PERFORMANCE INDICATORS (KPIs)

1. Customer Satisfaction Index (CSI) improvement
2. Defect Rate (Internal & External) improvement - Measure the percentage of defective products compared to total production.
3. First Pass Yield (FPY) benchmarking
4. Cost of Quality (CoQ) reduction
5. Reduction in Time to Correct Quality Issues
6. Employee Engagement in Quality Improvement
7. Team Development
8. Management Reporting

JOB RESPOBSIBILITIES

· Leading Quality Control Department for complete operations from pre-press to post-press ensuring timely deliveries with quality.

· Guide, Supervise and Participate in inspection activities to assure product quality.

· Implement quality planning for the production to assure compliance through proactive measure. Consults with the Plant and Line Managers concerning non-conforming products and respective corrective & prevention plan.

· Initiate evaluation for non-conforming products and processes as encountered.

· Liaise with customer representative, Purchase, Quality and Production Team’s Personnel to ensure that quality problems are addressed and technically resolved in line with customer’s requirements.

· Appraise product quality in accordance with the Majan Quality Plan, Inspection & Testing Plan and determine conformity and non-conformity.

· All inspection results need to be documented and if non-conformity exists required documentation shall be raised to establish corrective and preventive actions.

· Provide interpretation of applicable code specifications and customer requirements. Any deviation deemed necessary to be raised to the Plant/Line Manager/Management.

· Verify Quality inspector's effectiveness of their ability, job knowledge, punctuality, and generation of inspection report through periodic competency assessment.

· Exercise proactive approach in prevention of a problem by interface with production, Sales team and customer representative on board in conjunction with Line Manager(s).

· Ensure adequate coordination and controls including resources are in place with respect to Pre, Operational and Post production activities by liaising with relevant parties.

· Conduct internal audits effectively as applicable to assess the effectiveness of Quality System in-placed.

· Responsible for completion of timely QC documentation and ensure that all documents shall be dispatched to relevant personnel.

· Implementing quality standards and maintaining all relevant documents.

· Implementing the Standard Operating Procedure (SOP) for each production operation.

· Ensuring adherence to quality standards like implementing stringent quality control systems and reduce rejection level.

· Adhering to statutory specifications & Organizational standards for the maintenance of quality.

· Effectively analyze and identify the root cause of the complaint at the defects and complete the CAR report.

· Collaborate with sales and customer service teams to ensure customer satisfaction and project success.

· Handle customer feedback and resolve any issues related to design or prepress processes.

· Implement and maintain quality control procedures to ensure error-free output.

· Conduct regular checks and audits to verify compliance with quality standards.

· Monitor and allocate resources effectively to meet production deadlines and business goals.

· Ensuring the quality and accuracy of printed materials is critical in the printing and packaging industry. You are responsible for implementing and maintaining rigorous quality control procedures in production activities. This contributes to customer satisfaction, minimizes errors, and reduces waste, thereby enhancing the company's reputation and competitiveness.

· To identify bottlenecks, optimizes resource allocation, and implements technological advancements to enhance productivity.

· Identify and recommend the adoption of new technologies, software, and equipment that can improve the company's capabilities, enhance print quality, and reduce production costs.

· Collaborating closely with customers and sales teams that helps to understand client needs and preferences that contributes to customer loyalty and repeat business, which is vital for long-term success.

· Attracting and retaining skilled Quality Control professionals, recruiting, training, and developing a talented team.

· To play a strategic role in implementing eco-friendly solutions and practices. This not only aligns with corporate social responsibility but also meets the demands of environmentally conscious customers, opening up new market opportunities.

· Create quality control plans for each product line and printing process.

· Conduct regular inspections of raw materials, in-process production, and finished products.

· Identify and report defects or deviations from quality standards.

· Continuously analyze manufacturing processes to identify areas for improvement.

· Collaborate with production teams to implement process enhancements that improve quality and efficiency.

· Maintain detailed records of quality inspections, test results, and compliance documentation.

· Generate quality reports for management and stakeholders.

· Address customer complaints related to product quality. Implement corrective and preventive actions to resolve quality.

Desired Candidate Profile

· Graduate of any discipline preferably Printing Technology or diploma holder of its equivalent.

· Experience and exposure to the Printing and Packaging Industry.

· Full awareness of the quality aspects of paper and boards is an advantage.

· Attended orientation training and ISO related trainings.

• · At least 8 years’ experience in Quality Control.