Quality Control Officer at HopeSource

Ellensburg, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

26.0

Posted On

18 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Control, Compliance, Technical Writing, Documentation, Quality Assurance, Regulatory Frameworks, Writing, Editing, Organizational Skills, Microsoft Office Suite, Document Management Systems, Project Management, Collaboration, Analytical Thinking, Tenacity, Accountability

Industry

Individual and Family Services

Description

Quality Control Officer Job Title: Quality Control Officer Team: Administration Reports To: CHRO Hours: 40 hours per week Compensation: Starting pay $24-26/hr Benefits: 100% paid medical and dental insurance, AD&D, short- and long-term disability insurance, holidays, and paid leave FLSA Status: Non-Exempt Position Type: Full time Work Location: Ellensburg At HopeSource, we have spent the last 50 years equipping, encouraging, and empowering our community and will continue to do so for 50 years to come. We believe with the right support everyone can thrive. HopeSource seeks to utilize a Whole Person Care approach to promote individual wellness by observing, discussing, and addressing all dimensions of a client’s life by lowering barriers to resources that equip individuals with what they need to achieve their goals. We are seeking a tenacious and detail-oriented Quality Control Officer to support the development and refinement of Standard Operating Procedures (SOPs) across organizational programs. This role works closely with directors who lead information gathering efforts with program managers, ensuring that SOPs are translated into clear, actionable, and compliant documentation. The ideal candidate thrives in complex environments, demonstrates persistence in completing multifaceted tasks, and brings a strong commitment to quality and operational excellence. RESPONSIBILITIES: * Partner with directors to translate program insights into structured SOPs, ensuring clarity, consistency, and compliance. * Lead the writing, editing, and formatting of SOPs across departments, maintaining high standards of quality and usability. * Review and analyze existing procedures to identify gaps, inefficiencies, or compliance risks, and recommend improvements. * Ensure SOPs reflect current regulations, organizational policies, and best practices. * Maintain a centralized SOP repository with proper version control and document tracking. * Support internal audits and compliance reviews by providing accurate and timely documentation. * Assist in training and onboarding efforts by helping staff understand and implement SOPs effectively. * Demonstrate resilience and follow-through in managing multiple SOP projects with competing deadlines. QUALIFICATIONS: * Minimum 2 years of experience in quality control, compliance, or technical writing. * Proven ability to complete complex documentation projects independently and collaboratively. * Strong understanding of quality assurance principles and regulatory frameworks (e.g., ISO, GMP, HIPAA, etc.). * Exceptional writing, editing, and organizational skills. * Proficiency in Microsoft Office Suite and document management systems. * Preferred experience supporting cross-functional teams or working in a matrixed organization. * Preferred familiarity with project management tools and collaborative platforms. KEY ATTRIBUTES FOR SUCCESS: * Tenacity: You persist through challenges and maintain focus on delivering high-quality outcomes. * Analytical Thinking: You can break down complex processes and synthesize them into clear documentation. * Collaboration: You work effectively with directors and program leads to ensure SOPs reflect operational realities. * Accountability: You take ownership of tasks and follow through to completion.

Responsibilities

The Quality Control Officer will partner with directors to translate program insights into structured Standard Operating Procedures (SOPs) and lead the writing, editing, and formatting of SOPs across departments. This role also involves reviewing existing procedures to identify gaps and ensuring compliance with current regulations.