Quality Control Specialist at Vivasource Inc

Carlsbad, California, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

22.0

Posted On

14 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Quality Control, Customer Service, Problem Solving, NetSuite, Microsoft 365 Office Suite, Communication Skills, Hairstyling Knowledge, Organization, Critical Thinking

Industry

Description

Quality Control Specialist Overview: At Jon Renau, we offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We are looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why good things really do come from Jon Renau. Classification Non – Exempt Rate: $22.00/Hr. Job Description The Quality Control Specialist is responsible to maintain quality standards of our products through quality control procedures with a specific emphasis on processing RMA’s and client visit orders through NetSuite on processing RMA’s by restyling and repackaging them like received in their original condition, assisting in investigating QC issues, assisting with QC incoming/outgoing shipments, and following up on cases. Responsibilities RMA Processing -Confirm that RMA has a correct or current RMA number. -Processes all custom order RMA’s -Processes any return to customer shipments through NetSuite, communicates effectively the Return ---Review Letter to Account Managers before returning shipment -Ensures inspection results uploaded into NetSuite and all comments are in the RMA notes section -Restyling human hair and synthetic fiber items into the original manner -Organization & inventory of additional packaging items in house, advising QC Lead if any items are needing to be re-ordered and the quantity Quality Control · Rectify quality control inquiries from staff members, customers, and end consumers -Respond to customer inquiries, wufoo’s, and social media QC concerns/inquiries · Quality control of incoming/outgoing shipments · Defective merchandise returns Logistics Support · Assisting with video/photo shoot prep and clean up if necessary · Organization of control samples in warehouse and PD/QC office Required Education: * High school diploma or equivalent * Computer Experience Required Experience: * 1+ of years in a Quality Control/Assurance role * 2+ years of customer service experience * Hair industry experience preferred Skills/Knowledge/Abilities: * Strong attention to detail * Ability to accurately identify quality issues * Highly organized and able to manage time effectively * Ability to think critically, problem-solve and identify when to escalate issues * Utilization of NetSuite or similar ERP software system * Proficient in Microsoft 365 Office Suite (Word, Excel, etc.) * Strong written and verbal communication skills * Experience in composing correspondence with ability to appropriately convey quality issues & recommendations * Familiarity with hairstyling and hot tools Physical Demands * Able to stand for long periods of time * Ability to lift to 40 lbs. * Able to identify colors, differentiation and consistency * Ability to grasp tools * Ability to feel and identify texture Position Type/Expected Hours of Work Full Time – On Site in Carlsbad, CA 7:30 – 4:00, 8:00 – 4:30, or 8:30-5:00 Based on business needs - occasional overtime may be needed Work Environment This job operates in a Business casual office environment

Responsibilities

The Quality Control Specialist is responsible for maintaining quality standards through quality control procedures, focusing on processing RMAs and client visit orders. This includes restyling and repackaging products, investigating QC issues, and managing incoming and outgoing shipments.