BILINGUAL (ENGLISH/SPANISH)BILINGUAL OFFICE & OPERATIONS SUPPORT SPECIALIST

Would you like a new career where you get training and have an opportunity to advance? Do you want to stop working crazy hours and have some flexibility in your schedule?
As a Field Manager / Quality Control / Trainer, you are a key team member in upholding our commitment to customer satisfaction and professionalism. With a career at Molly Maid, you will bring customers joy and relief, and reward yourself in the process.
Ready to join a company and a team that will support you? Apply today – we’re ready for you!

PRIOR CUSTOMER SERVICE, TRAINING, CLEANING EXPERIENCE OR EQUIVALENT EXPERIENCE WITH THE ABILITY TO LEARN QUICKLY IS A MUST!

This job is right for you if you are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction, and able to effectively manage a variety of situations on a day-to-day basis. We’ll teach you everything you need to know about what makes Molly Maid unique including our proven cleaning process, highly trained programs, commercial grade equipment and supplies, and our unique culture. Once you’ve enjoyed training in the Molly Maid process, you’ll provide support to the teams that will deliver exceptional service customers.

JOB REQUIREMENTS

Minimum requirements to be considered for position.

• Legally authorized to work in the United States
• Prior cleaning and supervisory experience or equivalent experience
• Complete a background check
• Valid Driver’s License
• You are available to work Monday through Friday, 8am to 5pm.

Ready for a fresh start where you can be your best?

IF THAT’S YOU, APPLY TODAY!

If you meet the requirements for this position, we will schedule you for an interview immediately.
“You are applying to work for a franchise owner of Molly Maid, not BRAND SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.

• Grow and retain customers and employees – Follow our process and training while being “YOU” and you’ll please delight every customer and employee. Do this and we’ll celebrate as a team and have fun in the process!
• Communicate with customers and employees in a friendly, positive, and professional manner – Our team members love our customers, and you will too. Show them you care about their home, and you’ll win. As our brand ambassador in the field, you train cleaning staff on our processes and quality. Coach our staff on quality feedback from customer communications and home visits. Celebrate their good work while connecting with them on how to improve and delight customers every time.
• Perform quality checks – Coach our staff on quality feedback from customer communications and home visits. Celebrate their good work while connecting with them on how to improve and grow. Develop relationships to satisfy and retain customers.
• Build our culture and team – Interview, hire, and train individuals that build our team’s energy and culture. Embrace our culture of teamwork and let your positive attitude energize the team.
• Kick off our day! – Connect with the teams and set them up for a successful day. Manage and monitor teams’ performance.
• Jump in – Return customer calls, respond to customer complaints, and be ready to jump in where needed. Train and grow professionally as our business grows.