JOB DESCRIPTION:

We are looking for an experienced Quality Controller and Assistant to the Quality Manager to ensure high-quality operations and services If you have strong technical expertise and leadership skills, we welcome you.

REQUIREMENTS:

• Fluent in Arabic (both written and spoken).
• Fluent in English (both written and spoken).
• Good communication and teamwork skills.
• Adaptability to work in both office and field environments.
• Strong analytical and reporting skills with attention to detail.
• Ability to identify areas for improvement and support workflow enhancements.
• Experience in monitoring, evaluation, and improvement within an operational setting.
• 2+ years of experience in Quality Assurance, Compliance, or Customer Experience within service operations.
  Job Type: Full-tim

• Coaching to ensure adherence to quality and compliance guidelines.
• Organizing and lead calibration sessions to align service standards across teams.
• Supporting internal audits and contributing to quality-related business initiatives.
• Work closely with internal teams to analyze data and optimize operational processes.
• Developing and implementing quality standards, policies, and best practices for service excellence.
• Delivering training and coaching sessions to enhance team performance and customer engagement.
• Investigating customer feedback, escalations, and service lapses, providing insights for resolution and continuous improvement.