Quality Coordinator at CPSO

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

95488.0

Posted On

15 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Coordination, Analytical Skills, Written Communication, Verbal Communication, Problem Solving, Organization, Microsoft 365, Critical Thinking, Situational Awareness, Quality Management, Medical Terminology, Lean Principles, Adult Education, Stakeholder Liaison, Regulatory Compliance, Business Acumen

Industry

Hospitals and Health Care

Description

The College of Physicians and Surgeons of Ontario (CPSO) is the province’s medical regulator. We have a mission to serve the public interest in Ontario’s health system, ensuring patients receive quality care from fully trained, highly competent, deeply compassionate, and ethically-guided doctors.  The Quality Programs Department is seeking a Quality Coordinator to coordinate physician-specific cases across Quality Assurance and Quality Improvement programs. This role requires strong communication, judgment, organization, and analytical skills, with the ability to manage complex processes in a fast-paced, collaborative environment. Responsibilities: * Coordinate physician-specific Quality program cases, including peer assessments and Quality Improvement requirements. * Manage high-volume case activity, correspondence, questionnaires, documentation, and case tracking in accordance with established guidelines and timelines. * Liaise with physicians, legal counsel, assessors, and coaches to address inquiries, resolve issues, and support program engagement. * Prepare decision letters and other program correspondence for leadership or committee signature. * Contribute to continuous improvement initiatives, team collaboration, and other program priorities as assigned. Qualifications: * Post-secondary education required; Regulated Health Professional in good standing with their regulatory body is preferred; * Experience in a complex regulatory, healthcare, or clinical environment is preferred. * Strong written and verbal communication, sound judgment, business acumen, and the ability to manage sensitive correspondence. * Demonstrated analytical, organizational, and problem-solving skills, with the ability to prioritize and achieve objectives. * Knowledge of Quality Management programs, medical terminology, adult education, or Lean principles is an asset. * Proficiency in Microsoft 365 and enterprise systems * Exceptional critical-thinking and situational awareness with a flexible, collaborative approach and commitment to equity, diversity, and inclusion. 2 full-time permanent positions are available. How to Apply Please click apply now and submit a cover letter along with your resume. Deadline to apply is May 29, 2026. Internal candidates, please obtain written agreement from your immediate supervisor/manager before applying. Additional Information * It is a fundamental requirement of employment at CPSO that employees reside in Ontario and can attend the College office as required. * Proof of COVID-19 vaccination required (minimum two doses). * Hybrid, remote work with in-office attendance one day per week and/or more as needed. * This posting is for an existing vacancy Pay Details: Starting salary $95,488 CPSO is committed to being an accessible, diverse, equitable and inclusive workplace where the rights of all individuals and groups are protected and all individuals feel safe, respected, empowered, and celebrated. The College recognizes that Employment Equity plays a crucial part in our journey towards inclusion, and actively seeks to increase its diversity by encouraging and welcoming applications from members of groups with historical and/or current barriers to equity, including, but not limited to, Indigenous peoples, members of groups that commonly experience discrimination due to race, colour, religion, beliefs or place of origin, individuals with disabilities, and members of the LGBTQ2S+ community and individuals who identify as women. If you require an accommodation at any stage of the recruitment process, we invite you to notify the Human Resources Department at CPSO

Responsibilities

The Quality Coordinator manages physician-specific cases across Quality Assurance and Quality Improvement programs, including peer assessments and documentation. The role involves liaising with physicians and legal counsel while preparing decision letters and contributing to continuous improvement initiatives.