Quality Coordinator at Eurofins

Wolverhampton, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

0.0

Posted On

27 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ISO 17025, Quality Management Systems, Internal Auditing, Root Cause Analysis, LIMS, UKAS Accreditation, Trend Analysis, Equipment Calibration, Customer Complaint Investigation, Technical Writing, Interpersonal Skills, Time Management, Analytical Skills, Cross-functional Collaboration, Microsoft Excel, Microsoft Word

Industry

Medical and Diagnostic Laboratories

Description

Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. The Eurofins network is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across its companies around the world. We’re proud to be an armed forces-friendly place to work and welcome applications from reservists, armed forces veterans (including the wounded, injured and sick), as well as cadet instructors, and military spouses and partners. If you want to continue to help make our world a safer and healthier place, then apply for the role below and become a part of the extraordinary Eurofins network Job Description Unfortunately, we are unable to offer sponsorship for this role. The purpose of this role is work with the Business Unit Manager and the Group Quality Manager to ensure that the relevant requirements of UKAS, ISO 17025, and the Quality System are implemented and followed at all times. To assist with advice and monitoring of all aspects of quality in the laboratory, including completion of audits and ensuring that corrective action resulting from these audits is carried out. This is a part time role working 15 hours a week. Working 4 days per week, 3.75 hours per day between the hours of 09:00 and 17:00. Hours/days can be negotiable. Ensure that customer complaint investigations and client queries are investigated and resolved in a timely manner in conjunction with Laboratory Management and the Customer Services team. Carry out internal test method audits, system audits and ensure audit programs are adhered to. Ensure all equipment records, calibration and monitoring is carried out by relevant laboratory staff and that appropriate records are maintained. Carrying out internal audits, ensure internal auditing is carried out in their respective areas. Gather pre and post-audit information for external audits and submit data to the accreditation/certification body. Participate in and facilitate external laboratory audits, e.g. UKAS. Carry out, or arrange for method audits to be carried out. Ensure that the corrective actions assigned during internal and external auditing are completed Preparation and amendment of any quality documentation in their respective areas. Ensuring that complaint investigations relating to accuracy of results in their areas are resolved in conjunction with their line manager. Training of staff in equipment calibration & monitoring procedures. Ensuring that external proficiency scheme samples are analysed and reported accurately, including timely investigations into unsatisfactory results, in conjunction with Laboratory Management. Ensure all equipment records, calibration and monitoring is carried out by relevant laboratory staff and that appropriate records are maintained. Ensuring that internal quality control is carried out and under control. Ensuring that staff are trained and aware of their responsibilities in respect of quality systems. Attendance at Quality Meetings as required. To carry out any testing allocated to them as required. Collate information and reports and carry out trend analysis for the Annual Management Review meeting. Raise non-conforming work issues related to Quality and investigate using root cause analysis where assigned. Provide the monthly Quality KPI report to designated personnel. Liaise with third-party suppliers on relevant areas e.g. equipment calibration. Escalation of issues affecting Quality performance to Group Quality Managers and Business Unit Manager. Provide a high level of internal and external customer care.. Organise the PASS customer survey, collate the results and prepare a report with the findings. To partake in any developmental training as required in compliance with the Company Standard. Comply with all relevant Health, Safety and Security Regulations. . Any other duties necessary to ensure the quality of results and service to the customers as designated by the Group Quality Manager/ Business Unit Manager Qualifications Degree or equivalent in chemistry. Working knowledge of Food Chemistry laboratories accredited to ISO 17025. Knowledge of Quality Management Systems. Proven experience of managing and improving quality management systems. Experience of working in a UKAS accredited laboratory. Experience of working with a broad range of internal and external customers. Experience of driving a continuous improvement culture. Excellent IT skills, Word, Excel, & LIMS. Excellent presentation, communication (written and verbal), and interpersonal skills. Excellent analytical skills and able to interpret, present and explain complex information. Strong organisational, multi-tasking and time management skills. Cross-functional working. Commitment to customer care. Additional Information At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities. As a Eurofins employee you will benefit from: Additional Annual Leave at Employees set service dates Company Pension Plan Life Assurance Scheme (4 times annual salary) Healthcare Cash Plan (6+ months service) Enhanced Maternity, Adoption and Paternity Schemes Employee Assistance Programme – 24/7 confidential Health and Wellbeing Programmes Free parking Worldwide career opportunities We also have in place rewards recognising the great work our employees deliver, their dedicated service and celebrating special life events. What Happens Next Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths. Your data As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. Closing Date We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible. Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful. We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development. We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Responsibilities

Ensure the implementation and adherence to UKAS, ISO 17025, and general Quality System requirements within the laboratory. This includes conducting internal audits, managing equipment calibration, and resolving customer complaints and non-conforming work issues.