Full job description

Responsible for coordinating quality assurance activities, monitoring quality performance, analyzing operational data, and supporting continuous improvement initiatives. The role involves maintaining quality standards, identifying trends and process gaps, preparing performance reports, and providing data-driven insights to improve operational efficiency and customer satisfaction.

Key Responsibilities

• Coordinate daily quality assurance activities and ensure compliance with company policies, procedures, and quality standards.
• Monitor and evaluate quality performance across processes, teams, and operational activities.
• Collect, validate, organize, and analyze quality and operational data to identify trends, deviations, and improvement opportunities.
• Prepare daily, weekly, and monthly quality performance reports and dashboards.
• Track key performance indicators (KPIs), quality metrics, error rates, productivity, customer complaints, and corrective actions.
• Use data analysis to identify root causes of quality issues and recommend appropriate corrective and preventive actions (CAPA).
• Conduct quality audits, inspections, and process reviews and document findings.
• Maintain accurate quality records, databases, reports, and documentation.
• Collaborate with different departments to investigate quality issues and implement corrective actions.
• Monitor action plans and follow up with responsible teams to ensure timely closure of quality findings.
• Identify recurring issues and analyze historical data to support continuous improvement initiatives.
• Support the development and implementation of Standard Operating Procedures (SOPs), quality guidelines, and process controls.
• Present quality trends, findings, and recommendations to management using clear reports and data visualizations.
• Assist in developing dashboards using tools such as Microsoft Excel, Power BI, or other reporting and data-analysis platforms.
• Ensure data accuracy and consistency across quality reports and systems.
• Support internal and external audits by providing required documentation, records, and performance data.
• Participate in quality improvement projects and process optimization initiatives.
• Maintain confidentiality and integrity of operational and quality-related data.

Required skills:

• Strong knowledge of quality assurance and quality control principles.
• Good analytical and problem-solving skills.
• Advanced knowledge of Microsoft Excel, including PivotTables, formulas, charts, and data analysis.
• Work Location: In person