Quality Coordinator at TCCI MANUFACTURING LLC

Decatur, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

0.0

Posted On

05 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Management, Customer Service, Data Analytics, Problem Solving, Cross-Functional Collaboration, ISO9001, IATF16949, Microsoft Office, Written Communication, Verbal Communication, Detail-Oriented, Organized, Six Sigma, Kaizen, Continuous Improvement, Internal Audits

Industry

Motor Vehicle Manufacturing

Description

Description JOB FUNCTION The Quality Coordinator will primarily focus on ensuring our product meets the quality expectations of our customers. This detail-oriented role will interact directly and indirectly with our customers via portals, emails, and meetings. The Coordinator will track and manage Voice of Customer (VOC) and customer satisfaction indicators, including KPIs, Non-conformities, and complaints. This information will be used to develop action plans for improvement in collaboration with cross-functional teams. ESSENTIAL FUNCTIONS Track Voice of Customer/customer feedback like Scorecards, Infractions, and Complaints Use VOC to drive internal corrective actions Support problem-solving and issue resolution through a structured approach Ensure products consistently exceed our Quality standard through robust process development Coordinate/facilitate cross-functional team events like Meetings or Kaizens Manage programs and documentations related to MRB, CAPA, Document Control, Internal Audits, and the continual improvement program ADDITIONAL RESPONSIBILITIES Host recurring meetings, take notes, and track action items to drive progress on the agenda. Data analytics Report/presentation creation Perform Internal Audits Support Operational and Supplier Quality as needed Write SOPs and work instructions Other duties as assigned Requirements MINIMUM QUALIFICATIONS Associate’s Degree (Bachelor’s preferred) or equivalent experience in a technical, administrative, management, and/or Customer Service role Understanding of ISO9001, IATF16949 experience is a plus Proficiency in Microsoft Office Excellent Customer Service skills Strong written and verbal communication skills Detail-oriented and organized Ability to accurately define problems and solve with cross-functional teams Six Sigma, Kaizen, or other continuous improvement methodology experience

Responsibilities

The Quality Coordinator will ensure that products meet customer quality expectations and manage customer feedback. This role involves tracking VOC, managing complaints, and collaborating with cross-functional teams to develop improvement action plans.