It’s a great time to join Cornwall Housing! We’re listening and responding to what our tenants want from us. We’re changing the focus of our teams and putting the right resources in place, to move to a new way of working based around localities. And we’re investing in our employees – we’ve increased our annual leave offer and have flexible working options through ‘Balance’.
It’s a great time to join Cornwall Housing! We’re listening and responding to what our tenants want from us. We’re changing the focus of our teams and putting the right resources in place, to move to a new way of working based around localities. And we’re investing in our employees – we’ve increased our annual leave offer and have flexible working options through ‘Balance’.
We’re looking for people that may have the skills and experience to join the Fire Safety Team. Some understanding of Fire Safety in Housing would be desirable, but it is not essential. If you’re after a challenge and a change, where you can really make a difference, then we’ve got a home for you at Cornwall Housing. Join us to create safe homes in strong communities for one and all!

THANK YOU FOR YOUR INTEREST IN SUPPORTING OUR IMPORTANT WORK AT CORNWALL HOUSING, DELIVERING SAFE HOMES IN STRONG COMMUNITIES FOR ONE AND ALL!

Recruitment Agencies – we are not currently seeking agency support with this vacancy, thank you. Please view our information for recruitment agencies here: https://www.cornwallhousing.org.uk/jobs/recruitment-agencies/

Providing comprehensive administrative support to Cornwall Housing tenants, leaseholders, and other customers. Working with communities and neighbourhoods, you will assist our customers by providing an exceptional and friendly service, responding to a range of daily enquiries and issues.
This is a great opportunity for someone who wants to make a difference in our local communities by offering friendly support.

The role duties include:

• Being the customer contact, engaging personally with all customers for Cornwall Housing
• Liaising with our customers during works to their homes including face to face visits, community engagement events, customer satisfaction surveys & contractor quality management surveys, and all complaints management
• Meeting with customers across Cornwall to assist with queries and grievances, signposting to the correct service area where necessary, and facilitating effective communication between customers and Cornwall Housing
• Contributing to the production of bespoke communication plans for resident engagement
• Supporting the team including responding to information requests and undertaking research and analysis as requested
• Liaising closely with the managers of the services, to provide seamless support in the management of cases, complaints and ongoing enquiries
• Providing information to customers whilst resolving core problems and enquiries and escalating as appropriate
• Dealing with customer and public enquiries ensuring customer care is of a high standard