WELLFORT IS SEEKING A QUALITY DECISION SUPPORT SPECIALIST TO JOIN OUR TEAM!

WellFort is a non-profit, values-based organization that provides health promotion and prevention programs, primary and oral health care and works with local residents and other agencies to increase community capacity.
Reporting to Senior Director, Operations, the Quality Decision Support Specialist (QDSS) will provide support across the organization and specifically to the leadership team in the planning of programs and services focused on population health trends and outcomes and leading WellFort’s commitment to becoming a data-driven organization. The QDSS is responsible for planning, coordinating, evaluating, and producing work related to quality improvement initiatives, external reporting of all programs, MSAA indicators and performance indicators. The QDSS will lead internal reporting initiatives such as organizational and program-level reports and scorecards to drive improved performance. Working closely with the Data Management Coordinator(s) and coordinating the team’s work, the QDSS ensures that EMR activities support the overall organization including supporting the set up and training of EMR use across all programs. The role is responsible for ensuring training, documentation requirements, queries, extraction, and analysis occur for all programs.

QUALIFICATION, EXPERIENCE & SKILLS

• Undergraduate degree in a relevant discipline (Health Information Management, Statistics, Business Administration) or equivalent of training and experience in decision support related responsibilities.
• 3-5 years of progressive experience in clinical data analysis, performance measurement and reporting with an electronic health record. (Experience with Accuro is considered an asset.)
• Certification with the Canadian College for Health Records Administrators (CCHRA), an asset
• Experience working within a Community Health Centre Model considered an asset
• Advanced analytical skills including statistical analysis, including query building and data extraction
• Proven ability to develop and maintain strong relationships with partners
• Highly effective communication, presentation and interpersonal skills
• Ability to identify complex problems and review related information to develop and evaluate options and implement solutions with all types of health data.
• Demonstrated knowledge of databases and business intelligence tools/report design, in particular strong proficiency in Excel and SQL; Accuro and Accuro Query Builder, or PowerBI would be an advantage.
• Experience teaching, facilitating groups and knowledge of adult learning principles.
• Excellent report-writing skills using a variety of report-building software, particularly SQL
• Strong planning and project management skills with proven ability to multi-task.
• Knowledge of database management principles and relational databases.
• Demonstrated knowledge of quality improvement, systems and tools to achieve organizational health.
• Proven skills in developing and implementing evaluation tools
• Some knowledge and understanding of the local health and social service sector, community-based programming including inherent challenges and opportunities.
• Knowledge of community, the health sector including primary health care and community health centres.
• Requires flexibility in hours as the position entails some evenings and weekend work.
• Knowledge, understanding and experience of research methodology and practice.
• Excellent written communication and oral skills that meet the needs of the individual and/or community at the appropriate literacy level.
• Experience working with confidential and time sensitive documents and information.
• Excellent interpersonal skills and the ability to multitask in a fast paced environment.
• Experience working in a value based non-profit or social services organization.
• Demonstrated ability to work independently and interdependently in an interdisciplinary team environment in which the skills and responsibilities of each team member are recognized and respected.
• Ability to speak languages relevant to the residents of the organization’s community is an asset.

• Provide support to the leadership team in the planning of programs and services focused on health trends and outcomes.
• Be a subject matter expert in data integrity and lead the analysis of data, using statistical methodologies, to engage leaders and health care providers in discussions grounded in data and evidence that lead to corrective and preventative actions
• Establish and evaluate metrics and indicators to measure and monitor performance
• Identify gaps in data availability and define and implement solutions to close the gaps
• Provide consultative and analytical support regarding the collection, interpretation, analysis and presentation of data to help teams ensure that clinical information management practices support best practice standards
• Conduct analysis and develop reports and presentations using statistical reporting packages and present this information to a variety of audiences
• Create effective working relationships with the teams and manage data quality, business process improvement, report development and other projects using effective project management practices
• Support the planning process, coordinate, evaluate and produce work related to quality improvement initiatives, MSAA indicators and performance indicators.
• The QDSS is the lead on all Electronic Client Records and data collection initiatives.
• Create a system for community, client, and staff data collection to support continuous quality improvement
• Provide informed feedback and recommendations to staff members, leadership and other stakeholders as appropriate
• Coordinate documents and data for the organization’s accreditation process.
• Implement and monitor the evaluation frameworks to ensure accountability to the community and our funders.
• Train all staff on the electronic health records, community initiative tools and other data collection processes.