Quality Dispute Handling Engineer at ArcelorMittal

Tangshan, Hebei, China -

Full Time

Start Date

Immediate

Expiry Date

15 Jul, 26

Salary

0.0

Posted On

16 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality dispute handling, Root cause analysis, 5-Why, Fishbone diagram, 8D methodology, Pareto analysis, CRM, QMS, Inspection tools, Technical reporting, Compensation management, Negotiation, Corrective and preventive actions, Steelmaking industry knowledge, Analytical thinking, Communication

Industry

mining

Description

Responsibilities: * Responsible for recording quality dispute and analysis. * Responsible for quality dispute on-site verification and writing report. * Responsible for making compensation plan and coordination with CMO department. * Responsible for making quality dispute management measures. Qualifications: * Bachelor's degree in Metallurgy, Materials Science, Mechanical Engineering, Quality Management or related. * More than 3 years in quality dispute handling, customer complaints, or technical service within the steelmaking industry. * Recording & Analysis: Log disputes in CRM/QMS; perform root cause analysis (5-Why, fishbone, 8D, Pareto). * On-Site Verification: Travel to customer sites; use inspection tools (calipers, hardness testers, portable spectrometers); write structured dispute reports with photos/evidence. * Compensation & CMO Coordination: Understand compensation logic (credit, replacement, discount); negotiate settlements with Commercial/Sales team. * Management Measures: Propose corrective/preventive actions (CAPA); update control plans and track dispute KPIs. * Strong communication, negotiation, objectivity, stress tolerance, and analytical thinking. ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 15 countries. Our material is part of the fabric of life. What we produce makes a difference – to individuals, communities, businesses and society. At ArcelorMittal, the safety, health, and wellbeing of our employees are our top priorities. We believe that every accident is avoidable, and it is essential for every employee, from the shop floor to the management committee, to hold this belief. Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future.

Responsibilities

The Quality Dispute Handling Engineer is responsible for recording, analyzing, and verifying quality disputes at customer sites. They also manage compensation plans, coordinate with the CMO department, and implement corrective and preventive measures.