Manage and handle Customers Quality issues leading the problem solving process and releasing 8D Report, by coordinating the team during root cause analysis, definition and implementation of corrective actions, until the effectiveness verification and the closure.
Ensure that the best possible service is maintained and the ultimate customer experience is provided
Manage the link between Customer and Operations departments by improving the Quality Assurance and internal processes with team, and by supporting in release of PFMEA, APQP, Control plan
Monitor and report KPI and provide regular trend analysis
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