Quality Engineer (Customer / In-Process / Incoming) at CYIENT DLM Ltd

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

25 Jul, 26

Salary

0.0

Posted On

26 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

PCB inspection, Electronic components inspection, Mechanical inspection, Customer quality management, IPQA, Incoming quality control, SAP, Quality documentation, IPC-A-600, Problem-solving, 8D, Lean Six Sigma, SPC, Cp/CpK, GRR, PFMEA

Industry

Computer Hardware Manufacturing

Description

Job Title: Quality Engineer (Customer / In-Process / Incoming) Location: Hyderabad Company: Cyient DLM Limited Industry: Electronics Manufacturing Services (EMS) / Aerospace / PCBA Manufacturing Job Overview The Quality Engineer will be responsible for strengthening customer quality, in-process quality, and incoming quality control within the manufacturing environment. The role focuses on reducing customer complaints and returns, improving first-pass yield (FPY) and rolled throughput yield (RTY), enhancing detection mechanisms, and ensuring compliance with customer and regulatory standards. The position requires close collaboration with cross-functional teams (CFT) to drive continuous improvement and ensure robust quality systems. Key Responsibilities 1. Customer Quality Management Reduce customer complaints and returns through proactive quality improvements. Investigate customer issues and drive effective root cause analysis and corrective/preventive actions. Develop strategies to prevent issue escape from organization to customers. Ensure horizontal deployment of corrective actions across all projects and customers. Monitor RMA (Return Material Authorization) cases and ensure closure within defined TAT. Act as the interface between customers and internal teams for all quality-related concerns. Provide timely updates to customers on issue status and resolution progress. Align internal processes with customer requirements and expectations. Maintain customer complaint logs, reports, and performance metrics. Support new product introduction (NPI) to prevent quality issues. 2. In-Process Quality (IPQA) Monitor and improve FPY (First Pass Yield) and RTY (Rolled Throughput Yield) across projects. Identify and analyze top recurring issues; drive improvement actions with CFT. Map customer rejections with internal failures to identify gaps in detection. Lead GYAT (Go, See, Act, Teach) reviews and drive corrective actions. Monitor critical process parameters using SPC, Cp, and CpK analysis. Provide real-time support to IPQA teams on process observations and clarifications. Review and update Process FMEA (PFMEA) and control plans. Ensure closure of audit findings and periodic review of past audit actions. Apply structured problem-solving methodologies (8D, Lean Six Sigma, etc.). 3. Incoming Quality Control (IQC) Perform incoming inspection of PCB, electronic, and mechanical components. Ensure supplier quality compliance and address incoming quality issues. Handle SAP-based inspection records and documentation. Apply IPC standards (IPC-A-600) for PCB inspection and acceptance. Coordinate with suppliers and internal teams to resolve incoming defects. Drive improvements in supplier quality and incoming inspection processes. 4. Quality Systems & Compliance Develop and maintain quality documentation as per ISO standards. Support and coordinate internal and external ISO audits. Improve Quality Management System (QMS) based on audit findings. Ensure compliance with customer-specific and regulatory requirements. 5. Training & Continuous Improvement Train and mentor teams on quality standards and problem-solving tools. Promote awareness of quality expectations across production and support teams. Drive continuous improvement initiatives across customer, process, and supplier quality. Qualifications Diploma / Bachelor’s Degree (BE) in Electronics & Communication (E&CE), Electrical & Electronics (EEE), or related field. 3–6 years of experience in EMS, Aerospace, or PCBA manufacturing environment. Required Skills Strong knowledge of PCB, electronic components, and mechanical inspection. Experience in customer quality, IPQA, and incoming quality functions. Hands-on experience with SAP and quality documentation systems. Familiarity with IPC standards (IPC-A-600 preferred). Strong problem-solving skills (8D, Lean Six Sigma). Experience with quality tools: SPC, Cp/CpK, GRR, PFMEA. Good communication and stakeholder management skills. Preferred Experience Experience in aerospace or high-reliability electronics manufacturing. Exposure to customer programs such as Heart Hero, MVCS, Safran, SLB (or similar projects). Key Objectives / Success Metrics Reduction in customer complaints and returns Improvement in FPY and RTY Timely closure of RMAs and customer issues Reduction in process and incoming defects Audit compliance and QMS effectiveness Benefits / Value Proposition Opportunity to work on high-reliability and aerospace-grade projects. Exposure to end-to-end quality functions (Customer, Process, Supplier). Strong career growth in quality engineering and customer-facing roles. Requirements Requirements DIploma / BE - in E & CE / EEE , Having 3 - 6 Years of Experience in EMS & Aerospace Industries - PCBA manufacturing Plant Benefits Strenghthing the Customer Quality & Incoming Quality Control For Upcoming New added Projects ( Heart Hero , MVCS , SAFRAN , SLB )

Responsibilities

The Quality Engineer will manage customer, in-process, and incoming quality control to reduce defects and improve manufacturing yields. They will collaborate with cross-functional teams to drive continuous improvement and ensure compliance with regulatory and customer standards.