Evac Group is a global leader in integrated water and waste management solutions, supporting the marine, offshore, and building industries. Our commitment to innovation and sustainability drives us to constantly improve the quality of our products and services. We are looking for a dedicated Quality Engineer to join our team and contribute to our efforts in ensuring top-notch quality management, claim handling, and continuous improvement.

KEY COMPETENCIES & SKILLS:

• Educational Background: A Bachelor’s degree in Engineering or equivalent education.
• Experience: At least one year of experience in customer claim handling processes and other QA/QC-related tasks.
• Analytical Skills: Capable of conducting quality analysis and creating detailed reports.
• Leadership in Claims: Ability to lead claim cases and collaborate effectively with customers and internal teams.
• ISO Knowledge: Basic knowledge of ISO 9001 is an advantage.
• Technical Proficiency: Skilled in MS Office, Jira, SharePoint, QlikView, and ERP systems.
• Quality Tools & Statistics: Familiarity with common quality tools and statistical methods for problem-solving.
• Communication Skills: Strong verbal and written communication skills, with fluency in English.

PURPOSE OF THE ROLE:

As a Quality Engineer, you will manage claim cases, perform root cause analysis, and implement corrective and preventive actions. You will play a crucial support role in the company’s quality management system, contributing to problem-solving and driving improvements across various processes.

KEY RESPONSIBILITIES:

• Claim Handling: Manage claim cases within the defined handling process, ensuring timely and accurate resolution.
• Root Cause Analysis: Analyze the root causes of quality issues and implement corrective and preventive actions to avoid recurrence.
• Reporting & Case Management: Handle claim reporting and case management through Jira, ensuring proper documentation and communication.
• Customer & Supplier Collaboration: Work closely with customers and suppliers to resolve claim-related issues and foster strong relationships.
• Problem Solving & Testing: Set up problem-solving tests, conduct analyses, and generate reports to guide decision-making.
• Supplier Quality Support: Assist with supplier quality issues and FAT (Factory Acceptance Tests) processes.
• Stakeholder Collaboration: Participate in claim reviews and project handovers with both internal and external stakeholders.
• Quality Tools: Utilize quality tools such as FMEA, Control Plans (CP), 8D, and others to address and resolve issues.
• Audit Participation: Lead or participate in internal and external audits to ensure compliance with quality standards.
• Development Projects: Lead or contribute to various quality and development projects aimed at improving overall performance.