We are currently recruiting for a Quality Executive on a 10 month Fixed Term Contract to join our Quality Team at City and Guilds based out of our Burntwood, Wakefield or Warington office.

We are looking for an enthusiastic individual, with excellent customer service and IT skills who would love to join our well-established organisation: City & Guilds.

• This role perfectly suits candidates with experience from highly regulated organisations and education sectors but equally it can work well for ambitious, proactive individuals with previous experience from various customer facing roles. We welcome applicants from all backgrounds who can see how their transferable skills will fit into the role.
• Our diverse teams are full of different personalities and backgrounds, so these are great opportunities for you to develop your career.

You will be working on a hybrid basis with a mix of home and office, 3 days a week in the office, 2 days working from home.
We will be shortlisting on an ongoing basis so may close this advert early depending on the volume of applications. Please submit your application as soon as possible to avoid missing out on this opportunity.
City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; careers@cityandguilds.com
This appointment will be made on merit.
We believe that diversity and inclusion strengthen and enrich us, and that it is the responsibility of everyone at City & Guilds to drive this value. As ethnic minority groups and disabled people are currently under-represented, we particularly encourage and welcome applications from these communities.

ABOUT YOU

• Excellent communication skills (written and verbal).
• Ability to adapt and prioritise tasks
• Strong IT skills (MS Office proficiency).
• Understanding of regulatory and business needs.
• A proactive, problem-solving mindset.
• Organisational skills and attention to detail.
• Confidence to challenge and suggest improvements.
• Ability to work independently and in a team.
  You do not need to have previous experience from a Quality department, but we are looking for commercially aware candidates who will be able to learn and understand both Regulatory and Business Requirements.

• Guide customers from onboarding to ongoing support, handling queries effectively.
• Take ownership of customer issues and ensure positive resolutions.
• Identify and mitigate risks across customers, products, and services.
• Make informed choices that balance customer and business needs.
• Work with teams across the business to support customer growth and retention.
• Report and support investigations into any compliance concerns.
• Continuously enhance internal processes.
• Assist Centres with self-assessment and quality standards.
• Lead or contribute to key team projects.