VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.”
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KEY SKILLS, EXPERIENCE AND BEHAVIORS REQUIRED FOR THIS POSITION:

• Master’s degree in a health-related field (e.g. Quality and Patient Safety, Public Health, Health Administration) or equivalent, regulated allied health professional (preferred)
• Minimum five (5) years of progressive experience in quality improvement and patient safety within a healthcare setting.
• Experience leading quality improvement projects using recognized methodologies (e.g. Lean, Six Sigma, PDSA) and facilitating cross-functional teams
• Lean Six Sigma Green Belt certification and certification in patent safety preferred.
• Demonstrated experience leading Accreditation Canada survey processes and maintaining readiness
• Advance knowledge of QI frameworks (e.g. Model for Improvement, IHI Triple Aim, etc.)
• Strong data literacy, including experience with performance measurement, dashboards, and statistical analysis tools (e.g. Power BI, Excel)
• Skilled in adult education, facilitation, and change management
• Superior written, oral and presentation skills

KEY AREAS OF ACCOUNTABILITY:

• Support, facilitate and/or lead quality improvement initiatives
• Analyze, trend, report and communicate client safety incidents and learnings, lead root cause analysis, implement system-level improvements and foster a just, learning culture
• Ensure compliance with Accreditation Canada’s Required Safety Practices (RSPs)
• Prepare and use quality/client safety data to inform improvement, decision-making and monitor performance