COME AND JOIN ONE OF THE UK’S LARGEST INDEPENDENT PROVIDERS IN NEURO AND MENTAL HEALTHCARE. WE PROUDLY EMPLOY OVER 4000+ PEOPLE - NO MATTER WHAT YOUR EXPERIENCE, WE HAVE JOBS FOR EVERYONE.

We’d like you to join us as a Quality Improvement Lead, working as part of the internal quality and compliance team to lead and continually improve quality, ensuring quality and systems of governance are fully embedded.
The successful postholder will be accountable for developing and driving the Group’s strategy for quality, promoting the highest standards of care to achieve the key quality objective that all services to be rated a minimum of Good’ or have an improved rating. The postholder will also play a lead role in taking forward programmes of work relating to the Group’s.
A key focus of this role will include, providing high quality support and coaching to Registered Managers and Operations Directors so that they can develop personally and professionally, grow positive and resilient mindsets, and take ownership of their respective services.

NURSING EXPERIENCE AND/OR A CURRENT NMC REGISTRATION ADVANTAGEOUS OR SIGNIFICANT EXPERIENCE OF THE SOCIAL CARE SECTOR IN SUPPORTED LIVING OR RESIDENTIAL CARE.*

We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.

WHAT YOU’LL BE DOING:

• To provide vision and direction in relation to quality strategy and priorities.
• To provide creative and visible leadership for the quality agenda across the Group.
• To develop an annual workplan for quality assurance, monitoring and improvement.
• To work proactively with Executive, operational and central colleagues to ensure services maintain a state of readiness for CQC and other regulator inspections.
• To provide expertise to the operational Regions/Divisions regarding best practice methodologies, regulatory requirements and national policy requirements.
• To frequently review the relevant Power BI quality data intelligence reports and information for respective services and escalate and respond accordingly.
• To develop and implement effective quality assurance monitoring and governance processes. To formulate and plan Group wide programmes of quality improvement activity and actively seek and lead opportunities to promote quality improvement across the Group.
• To design, deliver and participate in quality-related training as necessary for the role.
• To promote a culture of openness and responsiveness, a philosophy of person-centred care and recovery, and an ethos of learning lessons and continuous improvement.
• To visit services regularly to undertake reviews and to identify best practice or challenges that require addressing as part of the Service Improvement Plan (eSIP).
• To review eSIPs and support registered managers as required.
• To maintain an overview of safety incidents and other sources of data and intelligence to extract relevant themes for learning and dissemination. To undertake thematic reviews as required.
• To undertake relevant project work where required to drive improvement.
• To oversee compliance with audits, risk registers and ensuring risks are escalated to the regional risk register as appropriate.
• To be accessible and approachable to families and patients/residents/clients and develop innovative systems and processes to engage and obtain feedback.
• To develop and promote a culture of co-production where those we care for and their families are experts in their care.