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Quality Improvement Specialist at ICAN Inc

City of Utica, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Oct, 26

Salary

47000.0

Posted On

18 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Improvement, Regulatory Compliance, Auditing, Data Analysis, Complaint Management, Report Writing, Staff Training, Incident Investigation, HIPAA Compliance, Program Performance Monitoring

Industry

Non-profit Organizations

Description

The Quality Improvement Specialist ensures agency services meet or exceed standards set by stakeholders and regulatory/oversight agencies. This role monitors performance trends, supports continuous quality improvement initiatives, and helps drive positive outcomes for clients and families while promoting a strong organizational reputation. Duties and Responsibilities: Apply quality improvement standards and regulatory guidance to strengthen program performance and support continuous improvement efforts. * Conduct audits that promote compliance and enhance service quality. * Assess quality processes and identifies opportunities to improve outcomes for clients, families, and programs. * Manage and resolve client/consumer complaints in a timely and professional manner. * Collect, analyze, and maintain data related to client satisfaction and program performance. * Translate data insights into clear reports that inform decision-making. * Develop training materials and provide education to staff and providers based on identified trends and needs. * Collaborate with internal teams to document, investigate, and report incidents in accordance with regulatory requirements. * Participate in quality management activities, including the review and investigation of serious reportable incidents. * Support compliance with HIPAA and assist the Compliance Officer in maintaining regulatory standards. Represent the agency on internal and external committees, as assigned. Education/Experience: * Bachelor’s degree in human services or a related field, or an Associate’s degree with relevant experience. * Experience in a human services or nonprofit setting required, with preference for programs regulated by OMH, OCFS, DOH, or similar agencies. * Experience applying regulatory requirements with a focus on compliance and quality improvement strongly preferred.

Responsibilities

The specialist monitors performance trends and conducts audits to ensure agency services meet regulatory and stakeholder standards. They are responsible for managing client complaints, analyzing data to inform decision-making, and providing staff education on quality improvements.