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Quality Intermediate Analyst at Citi

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Control, Data Analysis, Analytical Thinking, Communication Skills, Diplomacy Skills, Project Management, Problem Solving, Consumer Banking, Customer Service, Data Management, Quality Review Methodologies, Procedural Documentation, Guidelines Development, Judgment Interpretation, Team Integration, Training, Mentorship

Industry

Financial Services

Description

Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Independently leads quality control reviews, applying analytical thinking and knowledge of data analysis tools and quality review methodologies. Typically deals with variable quality issues with potentially broader business impact. Applies professional judgment when interpreting quality review data. Develops non-routine procedural documentation, guidelines, manuals, and reports. Works with Senior Management to address and resolve broader quality issues. Provides guidance to lower level analysts. Applies good understanding of how the team and area integrate with others in accomplishing the goals of the sub function / job family. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Moderate but direct impact through quality and timeliness of services provided that effect own team and closely related teams. Applies project Management skills. Requires attention to detail when making judgments based on the analysis of factual information. Applies professional judgment when interpreting data and results. May occasionally provide informal guidance or on-the-job-training to new team members. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information Previous experience in area of consumer banking, customer service or data management or control function Minimum 10+ Years of Experience Bachelor's/University degree or equivalent experience ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

Independently leads quality control reviews and applies analytical thinking to address quality issues. Works with Senior Management to resolve broader quality issues and provides guidance to lower-level analysts.