JOIN BE CARING AS A QUALITY LEAD – NEWCASTLE/NORTH TYNESIDE

Location: Newcastle/North Tyneside Offices (NE3/NE29)
Hours: 22.5 hours per week (9am – 5pm, 3 days a week, working pattern can be flexible and discussed at interview)
Salary: £26,780 pro-rata based on hours worked
Contract: Part-time, Permanent
At Be Caring, we are committed to delivering safe, person-centred, high-quality care that makes a real difference in people’s lives. As a Quality Lead, you’ll play a key role in ensuring our services not only meet but exceed standards – supporting both colleagues and the people we care for to achieve the best outcomes possible.

WHAT YOU’LL DO

As a Quality Lead, you will play a critical leadership role in overseeing the delivery of safe, person-centred, and high-quality care across your service area. You will manage and support a team of Care Assessors to ensure care planning, reviews, risk assessments, and safeguarding processes are carried out to a consistently high standard. You will drive quality improvement through effective auditing, coaching, and collaboration with internal colleagues and external partners.
You will act as a key point of contact for quality assurance, complaints resolution, safeguarding, and regulatory compliance, ensuring that services are proactive, responsive to need, and focused on delivering positive outcomes for the people we support. You will also deputise for the service alongside the Coordination Lead, working closely together as part of the senior branch team to ensure day-to-day service delivery and continuity of leadership.