Quality Liaison - 1st Shift / 2nd Shift at Daechang Seat Co LTD USA

West Point, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

0.0

Posted On

05 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Quality Assurance, Automotive Industry, Feedback Analysis, Performance Monitoring, Report Creation, Team Collaboration, Client Relations

Industry

Automotive

Description

Description The Quality Liaison will serve as the primary contact for the business and the client to ensure that we build satisfactory and profitable relationships with the client. DSC was established in 1979 and has grown into a specialist in seat frames. With the acquisition of TS16949 / ISO14001 certification, DSC has been recognized for its quality and technology in automobile seats. Based on accumulated technology and customer trust, DSC is pursuing 'a futuristic first-class company that respects humanity'.` We are committed to global marketing and green management to contribute to our customers and human society. Under the belief that the workplace should be a place to realize individual development and dreams as a corporate citizen, we are constantly striving to create an in-house atmosphere where all employees can enjoy self-development in a pleasant and energetic environment. Responsibilities: Maintain and develop internal support for the client Assess and support interactions based on internal standards Accompany evaluations with meaningful and constructive feedback Discuss and explain feedback with client and vender in regular meetings Analyze all customer service metrics and guidelines to ensure we are maintaining high quality for the customer Help leadership improve performance with specific instructions and constant support Monitor customer service performance on a regular basis Create reports that reflect quality performance Participate in calibration sessions to maintain consistency with quality of product Contribute to the team culture in a positive manner Requirements Experience in the customer service space 6 months quality experience is required 6 months in an automotive space (preferred) DSC company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Responsibilities

The Quality Liaison will maintain and develop internal support for the client while assessing interactions based on internal standards. They will analyze customer service metrics to ensure high quality and help leadership improve performance with specific instructions.