Department: Quality
Reports To: Assistant General Manager
FLSA Status: Exempt
Summary Responsible for the overall direction, coordination, and evaluation of the Quality Department. Carries out supervisory responsibilities in accordance with the Caravan’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Formulates and maintains quality objectives complementary to corporate policies and goals.
• Ability to implement and maintain Quality standards for the International Organization of Standardization (ISO 9001:2008)
• Interprets quality philosophy to key personnel in organization. Acts as the Management Representative and Lead Auditor of the corporate Quality Management System.
• Develops and initiates standards and methods for inspection, testing, and evaluation.
• Plans and oversees the analysis, inspection, design, test, and/or integration to assure the quality of assigned product or component.
• Performs quality engineering reviews of design documentation for compliance with stated requirements, including vendor quality manuals and company quality records.
• Applies statistical process control (SPC) methods for analyzing data to evaluate the current process and process changes.
• Decides whether to accept a product or continue business with a vendor based on a review by the quality assurance engineer.
• Reviews all data obtained during all quality control and quality assurance activities to ensure consistency with company policies and procedures.
• Develops new approaches to solve problems identified during quality activities.
• Keeps management team abreast of significant issues or developments identified during quality activities and actions being taken to improve the situation.
• Prepares and presents technical and program information to the management team.
• Directs workers engaged in inspection and testing activities to ensure continuous control over materials, facilities, and products.
• Maintains a working knowledge of government and industry quality codes and standards.
• Plays active role on quality management teams within the organization.
• Designs and implements quality training programs to key personnel in conjunction with managers.
• Investigates and adjusts customer complaints regarding quality.

EDUCATION AND/OR EXPERIENCE

Bachelor’s degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of Database software; Design software; Development software; Internet software; Manufacturing software; Order processing systems; Project Management software; Spreadsheet software and Word Processing software; Auditing software including: SA Audit, an auditing program used to collect and report site audits throughout the company.

OTHER QUALIFICATIONS

Must be able to travel 60% of the time.

• Formulates and maintains quality objectives complementary to corporate policies and goals.
• Ability to implement and maintain Quality standards for the International Organization of Standardization (ISO 9001:2008)
• Interprets quality philosophy to key personnel in organization. Acts as the Management Representative and Lead Auditor of the corporate Quality Management System.
• Develops and initiates standards and methods for inspection, testing, and evaluation.
• Plans and oversees the analysis, inspection, design, test, and/or integration to assure the quality of assigned product or component.
• Performs quality engineering reviews of design documentation for compliance with stated requirements, including vendor quality manuals and company quality records.
• Applies statistical process control (SPC) methods for analyzing data to evaluate the current process and process changes.
• Decides whether to accept a product or continue business with a vendor based on a review by the quality assurance engineer.
• Reviews all data obtained during all quality control and quality assurance activities to ensure consistency with company policies and procedures.
• Develops new approaches to solve problems identified during quality activities.
• Keeps management team abreast of significant issues or developments identified during quality activities and actions being taken to improve the situation.
• Prepares and presents technical and program information to the management team.
• Directs workers engaged in inspection and testing activities to ensure continuous control over materials, facilities, and products.
• Maintains a working knowledge of government and industry quality codes and standards.
• Plays active role on quality management teams within the organization.
• Designs and implements quality training programs to key personnel in conjunction with managers.
• Investigates and adjusts customer complaints regarding quality