Quality Manager at Citi

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Management, Process Improvement, Team Leadership, Performance Evaluation, Budget Management, Analytical Reporting, Communication Skills, Diplomacy Skills, Negotiation Skills, Problem Solving, Disciplinary Knowledge, Personnel Management, Planning, Model Development, Advisory Services, Technical Knowledge

Industry

Financial Services

Description

Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities. Minimum 12+ Years of Experience Bachelor's/University degree or equivalent experience Shift - Night Shift/US Shift ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Manages one team of quality analysts that support multiple answering groups across the business. Participates in management meetings; applying in-depth quality process improvement knowledge. Contributes to the development of new quality techniques, models, and plans. Recommends and implements process improvements; prepares detailed, analytical reports as needed. Shares responsibility for budgets and planning. Manages a team, which may include management of people, budget and planning. Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues. Evaluates subordinates' performance and makes recommendations for pay increases, hiring, terminations and other personnel actions. Demonstrates a comprehensive understanding of how own area collectively integrates to contribute to achieving overall business goals. Provides evaluative judgment based on analysis of factual information in complicated and unique situations. Directly impacts the area through shared responsibility for delivery of end results and contribution to planning, budget management and formulation of procedures; influences resource planning. Persuades and influences others through communication and diplomacy skills; may negotiate with external parties

Responsibilities

The Quality Manager oversees a team of quality analysts and is responsible for ensuring the quality and timeliness of deliverables. They also participate in management meetings and contribute to the development of new quality techniques and process improvements.