Quality Manager (El Gouna) at On-Hire

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Sanitation, Ingredient Management, Packaging Management, Quality Systems Management, Compliance, Continuous Improvement, Auditing, Process Evaluation, Trend Analysis, Technical Expertise, FSSC 22000, NQMS, Leadership, Team Development, Change Agent

Industry

Human Resources

Description

Industry: Alcoholic Beverages Location: El Gouna The Factory Quality Manager provides the leadership necessary to establish and maintain quality levels of products through sanitation, ingredient, and packaging and quality systems management. Role is the Guardian of quality compliance and challenger of all functions across the value chain to drive Continuous Improvements, support to Operations, Supply Chain, and Consumer Services, while fostering a cross functional quality, compliance and performance culture. Is responsible for the leadership and the development, implementation and management of all Quality Assurance programs and activities. Provides technical expertise and support to ensure compliance to NQMS / FSSC 22000, regulatory requirements, product quality, and food safety. Utilizes tools such as auditing, process evaluation, trend analysis to achieve continuous improvement and business objectives. Reports to the Factory Manager with a functional reporting line to Corporate Quality Management. Position Summary Our Client has been one of the most successful operating unit, a market leader in the Alcoholic beverages Industry. As a Plant Quality Manager, you will join our Quality Department and lead a team Quality Specialists that are the voice of the customer. Experience Manager Guarantee a harmonized and fair way of evaluating the quality of service and speech across all channels and at the outsourcers Define observable and measurable Customer Care & Sales Specialists’ behaviors that impact customer satisfaction and constantly update the quality monitoring processes accordingly Integrate the brand purpose and communication style into the quality monitoring process, promoting it as a powerful lever to boost customer engagement Lead and collaborate on end-to-end projects to generate better customer satisfaction and improve customer journey by collecting data, analyzing route-causes and benchmarking with other industries Ensure relevant reporting for leaders and stakeholders Challenge all processes impacting the quality of customer experience and the efficiency of the operations Coach and guide all Customer Facing Teams in their understanding of the quality scope and tools Act as a change agent by clarifying objectives and reasons behind a change, understanding the personal implications of team members involved and helping them step out their comfort zone. FMCG backgorund is a MUST 10+ Years of Experirence in manufacturing Relocation & Attractive package

Responsibilities

The Factory Quality Manager will lead the establishment and maintenance of product quality levels through sanitation, ingredient, packaging, and quality systems management, acting as the guardian of quality compliance across the value chain. This role involves leading the development, implementation, and management of all Quality Assurance programs while providing technical expertise to ensure compliance with standards and regulatory requirements.