As the Quality Manager you will be responsible for the quality and continuous improvement activities within designated Fortis Solutions Group sites. Your primary focus is to develop, implement and maintain quality initiatives for the company and to execute assigned tasks. You will also be responsible for ensuring compliance with internal and external procedures, customer requirements, regulatory agency guidelines as appropriate, and all Fortis Solutions Group policies. In addition, you will be responsible for facilitating external and internal audits on a routine basis to identify any non-conforming areas and develop sustainable and systemic corrective actions.

REQUIREMENTS:

Education and Experience:

• Bachelor’s Degree or at least five years of experience within the printing or packaging industry.
• At least 2 years’ experience with Quality or Continuous Improvement activities.
• Knowledge of relevant lean manufacturing, Six Sigma, and other quality assurance processes/procedures preferred.

Job Knowledge, Skills, and Abilities:

• Exceptional oral, written, and interpersonal communication skills.
• Experience and understanding of quality and manufacturing related documentation.
• Ability to analyze data, draw conclusions, and provide recommendations for continuous improvement.
• Ability to assess situations and solve problems.
• Ability to build consensus and lead change.
• Ability to prioritize different tasks.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Experience with other software and technology (Smartsheet, QMS, ERP systems, etc).

Supervisory Responsibilities:

• May include Quality Technicians and Quality Coordinators.

Travel Requirements:

• Willingness to travel to FSG sites or customers as needed, occasionally on short notice. Typical travel percentage will vary but is expected to be in the 15-25% range.

Training Requirements:

• Willing to attend required training courses or sessions related to the job as assigned.

Physical Demands:

• Lifting, sitting, standing, crouching, required.
• Pass a pre-employment drug test and subject to random drug screening.

Work Environment:

• Regular exposure to dust and noise in the production environment.
• Warehouse environment temperatures may be influenced by outside temperatures.

Personal Protective Equipment:

• Follow all safety requirements in the production area.

Fortis Solutions Group is committed to a diverse and inclusive workplace. We are an equal opportunity employer and therefore, do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Fortis Solutions Group is a Fair Chance Employer

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Promote quality achievement and performance improvement throughout the organization with specific responsibility over assigned sites.
• Monitor performance by gathering relevant data and producing statistical reports and providing data and recommendations to Plant and Quality Leadership. (KPI’s, Internal and external issues, etc.)
• Effectively interact with Estimating & Planning, Customer Relations, Sales, Operations, and the Purchasing teams to maintain product supply, introduce new products, and establish quality requirements and testing.
• Identify sources of waste (product and process) and develop solutions
• Proactively audit live jobs while in production to verify that Quality checks are being completed properly.
• Maintain the color standard folder program.
• Complete functional testing as needed to meet customer requirements and train personnel on new test methods.
• Perform internal quality audits as assigned, identify non-conforming material or processes, create and implement corrective actions.
• Responsible for external complaints including customer communication, investigation, root cause determination, and corrective action development while working with cross functional teams.
• Work with operations team to implement improvements to existing products and processes in order to improve product quality and reduce cost.
• Issue all Return Material Authorizations (RMA’s), Certificates of Destruction (COD’s), C of C’s and all quality related paperwork that customers and vendors require.
• Establish procedures, documentation and oversee committees, as necessary, to ensure compliance with all internal and external (ISO, Product Safety, Customer, etc.) quality requirements.
• Review quality procedures and forms for effectiveness (Maintain Best Practices) and train personnel on any new or modified procedures.
• Write SOPs for current processes as well as future processes that will be implemented.
• Analyze quality data to identify preventive actions, presenting to Plant and Quality Leadership as necessary.
• Interface with regulatory agencies, committee members, and other organizational staff to maintain compliance and formulate corrective actions when deficiencies are noted.
• Travel to designated FSG sites and customers as needed. Investigate complaints in the field and disposition product.
• Additional duties as required.

Supervisory Responsibilities:

• May include Quality Technicians and Quality Coordinators