Quality Manager, PQ at Eaton USA

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

0.0

Posted On

18 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Management, Customer Orientation, Statistical Analysis, Problem Solving, Electrical Product Knowledge, Field Service Experience, Risk Management, Data Aggregation, Product Reliability, Communication Skills, Leadership, Process Improvement, Technical Expertise, Financial Acumen, KPI Achievement, Cross-Department Collaboration

Industry

electrical;Appliances;and Electronics Manufacturing

Description

This role will focus on development, maintenance, and service of customers for Power Quality solutions, such as 1phase UPS, 3Phase UPS, Cooling and other whitespace solution.. Collaborate directly with regional and divisional quality, service operation, product, and engineering functions to streamline communication towards the customers. A. Manage customer quality issues as they occur, provide support and resolution. B. Provide leadership for division product quality related activities, driving capability and reliability requirement, manage risk and problem. C. Be the owner of customer quality problems and/or field issues as they occur. E. Drive preventative measures, aggregating data from customer failures and driving improvement in the plants or with design team F. Be responsible for statistical analysis leading to root cause findings, as well as field issue solving activities (technical and commercial), liaising and aligning with all related functions (quality, service, engineering, product line management, Sales & Marketing), for East Asia customers in a timely and effective manner, driving for meeting and exceeding Customer expectations. H. Be responsible for product quality improvement enhancement with proactive and systematic corrective action plans and achieving Key Performance Indicators (KPIs) such as Field Failure Reduction, and overall Customer Satisfaction: I. Interact across departments to enhance product quality J. Analyze customer specific requirements for reliability and reliability methods and make suggestions for improving product reliability and provide reports for internal and external parties K. Participate in customer calls/discussions and provide appropriate expertise on reliabilityOL. Customer escapes prevention; increasing productivity by implementing plans and actions to reduce costs of poor quality; achieving product reliability enhancement associated with process capability and design-related corrective actions. M. Be owner of Field Service Bulletin (FSB) process, maintain FSB system with regular tracking and systemic action follow up. N. Engage other functions to support product reliability initiative deployment. Regularly evaluate the progress and effectiveness of key initiatives and make course corrections as business conditions and customer / stakeholder expectations evolve. I. To be committed & responsible for Quality Management System (QMS) / Environment Health & Safety (EHS): a. Implement the process approach and risk-based thinking b. Provide the necessary support to fully implement and sustain the QMS / EHS c. Communicating to the organization the importance of conforming to QMS / EHS requirements d. Ensuring the QMS / EHS meets its goals e. Engage, direct, and support individuals contributing to the QMS /EHS Bachelor's degree, major in engineering A. Minimum of 10-year experience in related Electrical product technical requirements, quality experience is preferred. B. Minimum of 5-year experience of in field problem solving or service experience A. B. C. Financial and P&L acumen D. Customer orientation E. Result driven I. L. Synthetic capability and professional write up skills

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Responsibilities

The Quality Manager will manage customer quality issues, provide support and resolution, and drive product quality improvement initiatives. This role involves collaborating with various functions to enhance product reliability and meet customer expectations.