Quality Manager at SINGAPORE MARRIOTT TANG PLAZA HOTEL

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Strategic Planning, Guest Satisfaction, Operational Performance, Brand Standards Compliance, Continuous Improvement, Problem Solving, Data Analysis, Guest Feedback Management, Luxury Hotel Environment, Budget Preparation, Cost Control, Guest Services, Process Improvement, Statistical Measurement, Detail Orientation

Industry

Hospitality

Description

AUTHENTICALLY YOU Explore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests. W Sydney, the largest W Hotel in the world and a keystone of Darling Harbour, is redefining luxury and lifestyle hospitality. With bold design, vibrant energy, and world-class service, we create unforgettable experiences for our guests. We have a rare opportunity for a dynamic and strategic Quality Manager to come join the W Sydney Tribe. Reporting directly to the General Manager, this instrumental role will drive excellence across our Rooms and Beverage & Food Operations, ensuring the highest standards of guest satisfaction and operational performance. POSITION SUMMARY The position is responsible for implementing quality assurance processes and ensures all training and development activities are strategically linked to the company’s mission and vision, brand standards, target customer needs, talent satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change. Key responsibilities include, but not limited to; * Lead and implement quality assurance programs across all guest touchpoints * Drive compliance with brand standards and audits and looks at ways for continuous improvement initiatives for guest experience * Attends daily senior leadership meetings to give real time updates on hotel performance * Address guest incidences and attends monthly department meetings to enhance quality training * Partners key stakeholders in the hotel and managers on problem solving, process improvement, and strategic planning techniques * Presents and shares weekly analysis on defect trends, guest feedback and provides recommendations on focus areas * Supports operational leaders in the response and handling of guest feedback, problems, and complaints on various platforms (social media, TripAdvisor, etc.) * Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction KEY REQUIREMENTS * Experience and/or knowledge of luxury hotel environment * Ability to understand quality management practices and teaches to others with effective presentation skills * Knowledge of budget preparation and the control of costs * Previous background in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area * Strong understanding of Rooms and Beverage & Food Operations * Working knowledge of statistical measurement tools, data collection methods, using databases, guest review platforms, word processing, spreadsheet, graphic and statistical computer applications * Detail orientated and analytical skills with a strong eye for detail * Understanding of hotel systems such as Opera BENEFITS * Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends * The best hotel training opportunities produced independently by W Sydney and internationally recognized training programs by Marriott International * Discounts on accommodation and food & beverage across Marriott International * Wellbeing & mindfulness programs to ensure you stay healthy * Employee Assistance Program * Birthday Leave W Sydney participates in the Great Place to Work program as part of our commitment to creating an exceptional workplace experience for all Talent. MI RECOGNITION Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. MI CAREERS SOCIAL MEDIA ACCOUNTS Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram CTA TO LEARN MORE Visit whotels.com/careers to learn more about our workplace culture and career opportunities. DIVERSITY AND INCLUSION STATEMENT Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Responsibilities

This role is responsible for implementing quality assurance processes and ensuring all training and development activities align strategically with the company's mission, brand standards, and continuous improvement goals. Key duties include leading quality assurance programs, driving compliance with brand standards and audits, and analyzing defect trends and guest feedback.