COMPANY BACKGROUND

Techtron is an industrial chemical contract manufacturer, formulating, blending, and filling water based liquid products with over 30 years expertise. Customers include well-known names from Pet & Vet, Agrochemical, Automotive, Household and speciality chemicals sector and provides a flexible turnkey solution for new product development, regulatory and compliance, blending, quality control, liquid filling, logistics and distribution.
Techtron is driven by innovation and creating market leading products with an ever-growing catalogue.

CENTRAL PURPOSE

The Quality Manager promotes, develops, and oversees compliance of the company quality system. Effectively assuring compliance of customer requirements by managing quality policies, standards, procedures, programs, and practices while driving and facilitating continuous improvement
The Quality Manager must ensure full compliance of Techtron with the British Retail Consortium (BRC) Standard for Consumer products (product group one) and with any other quality standard required by customers or the company. The Quality Manager must ensure that the chosen quality standard is aligned to the company’s commercial commitments, strategic direction, and business plans. This role involves the management of daily operations which are related to the quality standard employed.

RESPONSIBILITIES

The Quality Manager will champion, support and lead quality improvement initiatives. The Quality Manager is responsible for ensuring that all managers, process owners and supervisors develop and maintain their part of the quality management system.
To investigate, report and discuss all non-conformances and customer complaints raised externally or internally and identify possible root causes and potential corrective actions.
To manage all QMS related activities between the relevant business departments
To collect, collate, maintain, update, and amend all QMS controlled documentation as and when the system requires.
To lead on all internal and external quality audits, report findings to the management team and close out any corrective actions in the timeframe specified as part of the audit review.
Liaise with the external assessment bodies on all matters related to the external accreditation process.

TASKS

1. Quality

• Devising, establishing and writing the company’s quality procedures, work instruction, cleaning instructions, working standards, risk assessments and product specifications
• Updating the companies HACCP procedures and where applicable identifying and controlling, and monitoring critical control points
• Promoting quality achievement and performance improvement across the organisation
• Collating and analysing performance data against defined parameters and presenting them for management review
• Conducting a program of internal auditing and ensuring any corrective actions are implemented accordingly
• Ensure that a document control procedure is adopted to approve, review, and update all changes to critical documents within the scope of the QMS.
• Ensure that records are accurately completed to provide evidence that the QMS is being followed and that there is a system in place for the identification, storage, protection, retrieval, retention time and disposal of such records.
• Review the QMS at planned intervals to ensure its continuing suitability, adequacy, and effectiveness, assessing opportunities for improvement and requirement for change.
• Where appropriate, the Quality Manager should advise on changes and how to implement them and provide training, tools and techniques to enable others to achieve quality standards
• Record and investigate all customer complaints and component, finished product and/or procedural non-conformances ensuring corrective actions are implemented to prevent further occurrences.

1. Commercial

• Liaise with the commercial and business development team to ensure that all customer product and quality specifications are met.

1. Operations

• Defining new processes and procedures in conjunction with operating staff
• Ensuring that business procedures, work instructions and cleaning procedures are properly understood and carried out and recorded accordingly
• Ensure that all line documentation is kept update and completed in agreed timescales and filed in an appropriate manner (e.g. glass register, maintenance records, cleaning schedules).

The role is assessed against the following performance standards:

• Company/customer quality audits
• Reviewing customer requirements and making sure they are met through customer feedback and customer service questionnaires
• Quality key performance indictor