POSITION SUMMARY

The Quality Manager is responsible for overseeing the company?s quality control systems, regulatory compliance, product testing, documentation, and audit preparedness across multiple facilities. This position ensures that all company products meet internal standards, regulatory guidelines, and third-party expectations for safety, accuracy, and consistency. The Quality Manager also leads GMP and ISO audit participation, supports continuous improvement of the Quality Management System (QMS), and ensures proper calibration and servicing of lab equipment. The role plays a key function in fostering a culture of compliance and continuous quality improvement.

• Review and approve employee time-off requests within the QC function.
• Serve as primary point of contact for internal QC questions and troubleshooting.
• Coordinate third-party testing (e.g., Wonderland, Chloroglow), including sending production samples and managing corrections to Certificates of Analysis (COAs).
• Create and distribute Certificates of Conformance (COCs) for production batches.
• Maintain the Lab Sample and COA Catalog (Monday Board) and upload relevant files to DataNinja.
• File all raw material COAs, SDSs, and TDSs, and distribute test result COAs internally.
• Generate and verify nutritional fact panels and review product label information for compliance and accuracy.
• Perform and track routine equipment calibration:
• Weekly: scales
• Monthly: water activity meter
• Quarterly: thermometers/hygrometers (R&D and main warehouse)
• Maintain logs for cleaning, QC checks, calibrated equipment, fridge/freezer temperatures, and forklifts.
• Scan, file, and replenish logs as necessary using Dropbox or other platforms.
• Update the glass and brittle plastic registry for R&D and production facilities.
• Organize production retains and remove those that exceed retention limits.
• Lead the company?s preparation and readiness for external audits, including GMP and ISO compliance reviews.
• Conduct and document monthly GMP audits.
• Perform bi-annual environmental swabbing and record results.
• Investigate production errors through issuance of nonconformance reports and corrective actions.
• Monitor and log customer complaints; identify root causes and resolution strategies.
• Ensure QC testing is completed for all incoming flavor shipments.
• Review and verify completeness of all QC documentation.
• Meet regularly with operations and compliance leads to address quality or regulatory issues.
• Generate and maintain annual environmental trend charts.
• Coordinate with vendors (e.g., Metrohm) for annual equipment servicing (e.g., titrator).
• Participate in and help lead GMP and ISO audits.
• Ensure QC instruments are serviced, maintained, and functioning within specification.
• Identify opportunities for improvement within the Quality Management System (QMS).