This role exists to be the head of our quality function, responsible for the delivery of this function for our client. The role is required to ensure that we deliver the best possible customer experience to any of our client’s customers who interact with a WNS employee and provide insights back to the operations on opportunities to improve the overall customer journey.

QUALIFICATIONS

• TQM Qualification via a registered training provider will be beneficial
• Certified Six Sigma Belt is preferred.
• Experience in LEAN or Six Sigma methodologies
• 3+ years’ experience in a Quality / Customer Experience role within BPO industry with 2+ years’ in a leadership role within a Quality / Customer Experience function.

Please refer the Job description for details