ABOUT THIS OPPORTUNITY

At Dovida, we believe that quality care starts with quality people. As our Quality Officer, you will play a key role in supporting our Newcastle & Central Coast team based out of either our Belmont or Daley’s Point office to ensure we continue to meet and exceed our business objectives and remain compliant with ISO certification requirements, and the Aged Care Quality Standards.

ABOUT US

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.
At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

• Stay ahead of change by communicating aged care reforms and legislative updates clearly and effectively, ensuring our staff are well-informed and prepared to comply with any significant change requirements.
• Oversee and maintain compliance with the national quality management systems, including audits, other compliance activities, and continuous improvement initiatives that drive better outcomes for clients and the business.
• Promote a safe and compliant workplace, ensuring adherence to the National WHS Policy and state legislation, initiatives, and office standards that prioritise the wellbeing of both employees and clients.
• Collaborate closely with the key stakeholders in the organisation to support business-wide process improvements that reflect our commitment to quality and innovation in service delivery.
• Maintain and promote a culture of continuous improvement, encouraging feedback, knowledge-sharing, and practical solutions that make a positive impact across all areas of the organisation.