Quality Officer at CLEAR Global

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Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

2700.0

Posted On

20 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Management, Issue Resolution, Feedback Processes, Strategy Development, Process Implementation, Compliance Monitoring, Data Analysis, Metric Reporting, Community Onboarding, Guideline Development, Training Support, Team Collaboration, Attention To Detail, Organizational Skills, Analytical Thinking

Industry

Non-profit Organizations

Description

Contract type: 1 year (renewable) or open-ended Hours: part-time, 50% Location: Home-based, available during core Central European hours Travel: none Reporting to: Quality, Accountability and Learning Coordinator Remuneration: USD $ 2,280-2,700 (to be prorated for part-time team members) Deadline for applications: 16 March, 2026* *Due to the urgency of this vacancy, screening and interviews will commence immediately and the candidate can be selected at any stage before the closing date. CLEAR Global is an equal-opportunity employer, committed to having a diverse team where individuals of all backgrounds collaborate and learn from one another. We believe we can be most effective with diverse experience and expertise in our team. We recruit on merit, actively seek diverse applicant pools, and encourage candidates of all backgrounds to apply. We do not discriminate on the basis of disability, age, gender identity and expression, national origin, race and ethnicity, religious beliefs, marital or parental status, or sexual orientation, and welcome all types of diversity. We offer in addition to salary: an innovative work environment with a diverse and passionate team the flexibility of home-based/remote work 20 days of annual leave and 10 days of floating holidays (to be prorated for part-time team members) The role The Quality Officer (QO) is responsible for overseeing the quality of interpretation and translation services, ensuring they are delivered efficiently and in alignment with CLEAR Global’s mission. The QO owns and manages issues resolution and feedback processes, actively monitoring, evaluating, and implementing learnings to improve the quality offered to clients and partner organizations. Working closely with the Quality, Accountability and Learning Coordinator, the QO supports the development, implementation, and refinement of quality strategy and tools, ensuring they are guided by service needs, quality risks, and underperformance areas. The QO also collaborates with the Product and wider Programs and Solutions teams to support quality delivery across other CLEAR Global, as assigned. Responsibilities Quality Management Support the Quality, Accountability and Learning Coordinator in the definition and implementation of quality strategy for interpretation and translation services, Support the Quality, Accountability and Learning Coordinator in designing, documenting, and implementing quality processes in line with the quality strategy, Liaise with the Project Management Team and Product Team to ensure services comply with quality and service delivery procedures, serving as a user’s point of contact for service issues reporting, Analyse, document, reply to, and report on non-compliance issues relating to negative feedback, Work with the Grants and Partnership Team to monitor and manage partner satisfaction, Monitor quality metrics, report on them regularly and in a timely manner, and make recommendations to improve them, Handle other quality-related tasks as assigned. Community Development Collaborate with the Quality, Accountability and Learning Coordinator in designing quality management procedures adequate to the evolving needs and capacities of different language speakers, Support the Product Team with onboarding, assessing and monitoring the performance of the community, Develop and implement guidelines and support materials, such as tasks instructions, golden standards, checklists, or similar, Develop mechanisms to ensure community members receive appropriate and constructive feedback, and that repeated non-compliance is addressed, Collaborate on training and other similar initiatives to build the skills and expertise of communities. Team Building Report on metrics accurately and in a timely manner, Work within the Programs and Solutions Team and wider organization to build cross-team coherency, Participate in organization-wide discussions, contributing actively. Performs other tasks as assigned. Please note that these responsibilities may change over time. The role will evolve along with the overall program as projects and activities develop to reflect the changing product and language needs of the CLEAR Global clients and partners. Qualifications Excellent command of English. Knowledge of other languages is an advantage; University Degree in linguistic, interpretation, or translation OR in international development, project management, or related studies; Knowledge of language industry standards, trends and technologies, particularly related to interpretation and translation services quality management; 2+ years of relevant experience in the industry; Previous experience in interpreting and/or translation is desirable; Previous experience working with non-profit organizations is desirable; Knowledge of CAT tools, practical use of Large Language Models (LLMs), and other language products quality management is a plus. Requirements This position is very dynamic. The right person is an energetic team player who agrees with CLEAR Global’s basic beliefs and values and can work remotely while interacting regularly with the international team. Self-starter; Strong organizational skills; Analytical thinker able to transform ideas into tangible actions; Understands that communication in the right language is key to improved humanitarian response; Team player, collaborative, adaptable and self-motivated; Interest in acquiring language and interpretation quality management experience; Ability to adapt to new technologies and learn new skills quickly; Attention to detail. About CLEAR Global CLEAR Global exists to help people get vital information, and be heard, whatever language they speak. We believe that everyone has the right to give and receive information in a language and format they understand. We work with nonprofit partners and a global community of language professionals to build local language translation capacity, and raise awareness of language barriers. Our network of over 100,000 community members translate millions of words of life-saving and life-changing information a year. Core values CLEAR Global employees and volunteers are people who believe passionately about the value of this work and take personal responsibility for achieving the mission. CLEAR Global’s mission and organizational spirit embody the core values established in its strategic framework: Excellence: As the leading voice for communicating humanitarian information in the right language, CLEAR Global is a leader in the translation industry and in the non-profit sector. Integrity: CLEAR Global believes that every person, whether it’s the people who we serve, our volunteers or our staff, has value, deserves respect and has inherent dignity. Empowerment: CLEAR Global believes in using language to empower people around the world to control their own development and destiny. Innovation: CLEAR Global recognizes and celebrates the power of innovation to address humanitarian and crisis issues around the world. Sustainability: CLEAR Global recognizes that meeting our mission necessitates establishment and maintenance of a solid financial and organizational infrastructure. Tolerance: Our staff and volunteers are highly knowledgeable and skilled; value each other, our partner and our recipients; create a supportive work environment; and conduct themselves professionally at all times. CLEAR Global may re-advertise the vacancy, cancel the recruitment, offer an appointment with a modified job description or for a different duration at its discretion. Location Remote Department Products and Innovation Employment Type Part-time Minimum Experience Mid-level

Responsibilities

The Quality Officer oversees the quality of interpretation and translation services, managing issue resolution and feedback processes to improve quality offered to clients and partners. This role supports the development and refinement of quality strategy and tools in collaboration with the Quality, Accountability and Learning Coordinator.