Quality Officer

at  Grace Personnel Ltd

We are recruiting for a Quality Officer to join a UK specialist medical company in High Wycombe. You will be responsible for Quality Management activities within the company.

• To develop, maintain and continuously improve the quality management system
• To provide technical support to the sales team and customers
• To provide technical support to the management team for the introduction of new products
• To oversee that all customer complaints are investigated and reported and that suitable counter-measures are implemented
• Support the daily tasks and the supporting documentation and processes associated with the quality system, including but not limited to RGAs, CAPAs, deviations, and customer complaints
• Investigate, diagnose, and facilitate customer complaints and recommend corrective actions to management
• Facilitate product and process testing and validations that support the quality management system
• Learn and maintain competency in document control processes to be able to coordinate document change requests
• Provide monthly reporting on the quality metrics
• Verify logs, databases, and other quality records and data to track and flag quality concerns and improvements to be reviewed by management
• Oversee that the quality of purchased products and raw materials is sufficient to meet customer requirements
• Oversee the operation of incoming product assessment and to ensure that all test procedures are in-place and that test equipment is suitably calibrated
• To carry out audits (internal and supplier) in compliance with ISO 13485
• To carry out additional tasks under the guidance and direction of the Quality Manager where required