WHO WE ARE

At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.
We are digital first, omni-channel, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.

WHERE WE NEED YOUR HELP

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.
We’re looking for Shift Team Leaders for both our Quality Inbound and Outbound teams, at our Acton Warehouse.

QUALITY TEAM LEADER

• Oversee daily quality control within our warehouse, from supplier deliveries to customer returns and repairs within SLA’s.
• Develop, implement and uphold quality control procedures and processes from quality checking to recalls.
• Conduct quality inspections and audits.
• Identify quality issues and communicate with the wider business for corrective actions.
• Analyse quality data to pinpoint areas for improvement and provide feedback to the team of quality associates.
• Maintain accurate records of all quality control activities.
• Oversee and manage quality reports for internal and external stakeholders.
• Maintain strong relationships with stakeholders and suppliers.
• Update and maintain daily reports and logs to monitor quality metrics, actively seeking opportunities for improvement.
• Lead and manage a team of associates daily emphasising quality at all times.
• Ensure the team meets agreed KPIs by monitoring workflow and productivity, making necessary adjustments to meet targets and deadlines.
• Monitor and oversee the team’s time, attendance, performance, development, and well-being.
• Manage a team of direct reports effectively.
• Lead training and development initiatives, coaching team members to achieve required competencies.
• Ensure adherence to operational procedures, safety protocols and quality standards.
• Be a role model for the Monica Vinader Aims and Values at all times.

ADDITIONAL REQUIREMENTS

Ability to document your authorisation to work in the United Kingdom.

TRAVEL REQUIREMENTS

To and from our Acton site daily, remote/hybrid working is not available. Regular travel to our Norfolk / London office may be required.

OUR AIMS AND VALUES

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:
Customer Obsessed
Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.
Caring
We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.
Fast Paced
We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.
Exceptional
We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.
Commercial
We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.
Monica Vinader as a global business makes the following inclusive culture pledge:Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.
This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.
Job Types: Full-time, Permanent

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Health & wellbeing programme
• Paid volunteer time
• Private medical insurance
• Referral programme

Application question(s):

• Please whether you’re applying for an QUALITY or OUTBOUND role

Work Location: In person
Reference ID: IB and OB shift team leader