Please note in regards to location this role can be based anywhere in the South East but will require regular travel to London. Alternatively, the role can be based in London, with a requirement of working a minimum of 40% per week in our London Office, SE5 8FJ
Working hours: Minimum of 35 hours per week, Monday to Friday - with the ability to be flexible when required
Salary dependent upon experience and location: £33,568 to £38,412 per annum (Nationwide) or £37,596 to £43,021 per annum (London-based, working a minimum of 40% per week in our London Office, SE5 8FJ)
Interview Date: To be confirmed
Are you looking for a role with a purpose? Do you aspire to empower individuals to achieve their full potential? Do you have a keen eye for detail?
The Salvation Army Employment Plus is currently recruiting for a Quality Performance Manager to join their team. The Employment Plus’s mission is to support some of the most vulnerable individuals in society reach their full potential. Teams of Employability Practitioners across the country offer tailored support to help people become job ready. Our aim is to help job seekers to get a job and stay in work.
As a Quality Performance Manager, you will monitor the quality of services delivered and drive continuous improvement efforts. Responsibilities include conducting various quality and compliance assessments, managing claims, delivering feedback and guidance, and playing an instrumental role in staff training, coaching, and mentoring.
Working closely with Operations Managers and frontline staff, you will promote a culture of continuous improvement and confidently provide constructive feedback at all levels.
Working as part of a team of Quality Performance Managers across the UK, you will assume responsibility for a designated region or area of work and contribute to broader departmental projects. For example, this could involve the completion of quality audits, the delivery of an accredited qualification, the development of new resources or reviewing policies and procedures, to name a few. The role is varied and fast paced and also involves supporting changes across the department.
The role is peripatetic in nature. If based in the South East, regular travel to London will be required. Occasional travel across the UK will be required from time to time.