Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.
Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.
The Pharmacy & Quality Program Manager will serve as the primary point of contact for Post-Market Surveillance (PMS) activities related to third-party pharmacy partners and supplier product quality complaints and adverse events, while driving continuous improvement and regulatory compliance.
This individual will collaborate closely with compounding sites, supplier quality teams, medical affairs, R&D, pharmacy operations, and customer care to ensure timely resolution of customer complaints and proactive prevention of future occurrences. A strong background in pharmacy operations, complaint management, trend analysis in a regulated environment is essential.

• Serve as the liaison for third-party pharmacy partners regarding product complaints and adverse events.
• Support H&H internal pharmacy sites complaint investigation.
• Aid in complaint documentation and investigation of customer complaints, ensuring timely and transparent communication with stakeholders.
• Facilitate the return of complaint samples and support partner inquiries related to reported product complaints.
• Collaborate with the Supplier Quality team to handle complaints and adverse events related to third parties partners.
• Analyze and trend complaint data to identify root causes and implement corrective/preventive actions (CAPAs).
• Develop and present regular reports on complaint trends, escalations, and process improvements to leadership.
• Organize and lead weekly complaint review meetings to ensure compliance and continuous improvement.
• Support development and training on SOPs related to complaint management and PMS processes.
• Liaise with the clinical team and help evaluate the need for FDA and BOP reporting requirements for medical escalations and adverse event assessments.
• Work with Cx Operations and Medical Teams in various business meetings related to customer complaint management.
• Use pharmacy expertise to influence workflow changes and product improvements related to customer safety and satisfaction.QUALIFICATIONS