Quality Program and Continuous Improvement Officer at Wellways Australia

Melbourne, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

51.0

Posted On

01 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Project Coordination, Compliance, Training, Organisational Capacity Building, Mental Health, Wellbeing Services, Legislative Updates, Quality Standards, Certification Requirements, Collaboration, Participant Experience, Staff Engagement, Efficiency

Industry

Mental Health Care

Description

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you. Shape organisational quality systems and processes for lasting impact Flexibility to work from home and office SCHADS Level 5 ($51 per hour) Full time role (Part time neg for right applicant) Under the support and direction of the Project and Implementation Lead and as part of Wellways’ organisational Quality team, the Quality Program and Continuous Improvement Officer will play a key role in supporting the delivery of new programs, with a focus on establishing and maintaining Mental Health and Wellbeing Local Services within Wellways. This role responds to emerging needs, including legislative updates, quality standards and certification requirements. You will contribute to organisational capacity building and ensure new programs meet compliance and quality expectations, supporting the frontline teams and collaborating across the organisation to drive consistent and effective quality processes. Some key Responsibilities: Collaborate with corporate services and service delivery teams to respond to immediate and emerging quality needs, particularly for new Mental Health and Wellbeing Local Services. Support frontline teams in implementing compliance activities aligned with funder and legislative requirements. Understand and interpret new program requirements, including legislative and contractual obligations. Assist in developing quality project plans for the delivery of new programs and services. Provide support and coordinate training to embed quality processes in new programs. Consider the people impacts of systems and quality controls, including participant experience, staff engagement and efficiency About You: You are organised, proactive and skilled at balancing compliance, quality and people focused outcomes. Your project coordination and quality assurance experience will help shape new programs and improve organisational capability, making a real difference to communities across Wellways services. A bit of extra compliance required: Tertiary qualification in a social science OR significant industry experience Experience of systems improvement, project coordination or quality improvements, preferably in a large and/or complex organisations Right to Work within Australia National Police Records Check Working with Children Check and NDIS Workers Screening Check NDIS Worker Orientation Module Certificate – free online course LCS2 check - Wellways to provide What we will offer you… A purpose driven culture where people can thrive, everyone is respected, and differences are valued An equitable, diverse, and socially inclusive work environment Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing Meal and Entertainment allowance via salary packaging up to $2,650 per annum Receive 17.5% leave loading every time you take annual leave Paid parental leave after 12 months of ongoing employment Paid cultural leave (where applicable) Access for you and your family to our Employee Assistance Program For a confidential discussion about the role, please contact Charlotte Cooper at ccooper@wellways.org Please click here for a copy of the position description Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement. Job Description Summary Coordinate projects, compliance & training to embed quality processes and support the rollout of new community mental health programs. Culture We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities. How to Apply This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites. Please select "Apply" below to complete your application. Applications Close 19/10/2025 Wellways is a leading not-for-profit mental health and disability support organisation operating in Queensland, New South Wales, the Australian Capital Territory, Victoria and Tasmania. Our services span mental health, disability and community care and reach more than 7000 people each year. Our 2000 staff work to create an inclusive community where everyone can imagine and achieve their hopes and potential. We connect people, strengthen families and transform communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. Our Practice Principles guide how we work and interact with participants and partners, with our colleagues and within our communities. To see our Practice Principles poster visit https://media.wellways.org/inline-files/ww383_Practice_Principles.pdf Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment We kindly request that recruitment agencies do not contact us.

Responsibilities

Coordinate projects and compliance activities to embed quality processes and support the rollout of new community mental health programs. Collaborate with various teams to ensure compliance with funder and legislative requirements.