Key Responsibilities

• Lead the development and continuous improvement of the contract-wide Quality, Risk and Governance framework.
• Translate contractual and regulatory requirements into practical controls, assurance processes and reporting.
• Own the Quality Management System and associated governance documentation, ensuring policies, procedures and records remain controlled and audit-ready.
• Oversee document management, evidence repositories, permissions, workflows and version control.
• Lead governance forums covering quality, risk, compliance, mobilisation assurance and corrective actions.
• Manage contract-level risks, issues, dependencies and escalation processes.
• Plan and deliver internal audits, readiness reviews, self-assessments and compliance checks.
• Manage non-conformities, findings, incidents and corrective/preventive actions through to closure.
• Provide independent assurance and challenge to delivery teams.
• Maintain mobilisation assurance artefacts including readiness trackers, evidence matrices, gateway reviews and acceptance criteria.
• Produce senior-level governance and assurance reporting, including dashboards covering risks, issues, audits, compliance and quality trends.
• Support preparation for client reviews, external audits and governance inspections.
• Work with suppliers and subcontractors to ensure governance and quality obligations are applied consistently.
• Support business continuity, resilience, service change and continuous improvement activity.

Key Experience

• Strong experience in Quality, Governance, Risk, Assurance or Compliance leadership.
• Experience supporting mobilisation and transition of complex contracts or services.
• Strong understanding of contract governance, assurance frameworks and compliance controls.
• Experience managing QMS and DMS environments, including document control and audit evidence.
• Proven experience leading internal audits, compliance reviews and corrective action activity.
• Strong risk and issue management experience.
• Experience producing senior-level quality, risk and governance reporting.
• Strong stakeholder management across operational teams, clients and suppliers.
• Good understanding of ISO 9001, audit methodology and root cause analysis.
• Experience within government, secure, regulated, infrastructure or outsourced service environments would be advantageous.