Quality Senior Manager at Citi

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

09 Apr, 26

Salary

0.0

Posted On

09 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Management, Communication Skills, Diplomacy Skills, Team Management, Training and Development, Performance Evaluation, Resource Planning, Budget Management, Compliance, Vendor Audit, Risk and Control, Quality Control, Process Audit, Retail Banking, Lending Products, Payments, Transactions

Industry

Financial Services

Description

Contributes to standards around which others will operate. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Manages one or more teams through subordinate supervisors or managers; oversees larger quality initiatives. Evaluates and resolves occasionally complex and variable issues with significant departmental impact. Maintains appropriate staffing requirements to meet operational needs. Manages all training and development needs for assigned personnel. Applies in-depth understanding of how areas collectively integrate within the sub function as well as coordinate and contribute to the objectives of the entire function; and, requires basic commercial awareness. Evaluates subordinates' performance and makes recommendations for pay increases, hiring, terminations and other personnel actions. Demonstrates a comprehensive understanding of how own area collectively integrates to contribute to achieving overall business goals; requires basic industry knowledge. Provides evaluative judgment based on analysis of factual information in complicated and unique situations. Directs area supported through responsibility for delivery of end results and shared responsibility for budget management; accountable for resource planning. Ensures essential procedures are followed and contributes to defining standards. Developed communication and diplomacy skills are required to persuade and influence others; may negotiate with external parties. Minimum 15 Years of experience Experience in Retail Banking Operation with Hands on experience in products like debit/credit cards, lending products, loans, payments and transactions. Experience in Compliance, Vendor Audit, Risk and Control, Quality Control, Process Audit. Bachelor's/University degree, Master's degree preferred ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

The Quality Senior Manager contributes to standards and manages teams to oversee larger quality initiatives. They evaluate and resolve complex issues while ensuring essential procedures are followed.