JOB SUMMARY

Supports quality improvement initiatives within their assigned community. Ensures deadlines are met and projects are brought to successful completion. Assists in the planning, organization, and execution of quality improvement work. Engages with the analytics environment to support data driven decision making.

EDUCATION

• Bachelor’s Degree Required: or equivalent knowledge and skills obtained through a combination of education, training and experience that provides the caregiver with the ability to perform the job.

EXPERIENCE

• Minimum of 5 years Required: Related project coordination or project management experience and
• Preferred: Healthcare experience.

SKILLS

• Excellent computer skills including web-based applications and Microsoft Office applications: Excel, PowerPoint, Visio and Word. (Required)
• Excellent organizational skills and attention to detail. (Required)
• Excellent judgment in solving problems of a difficult procedural or technical nature. (Required)
• Excellent service orientation with both internal and external clients and a consistent commitment and ability to work with diverse work groups and individuals in a healing and compassionate manner. (Required)
• Professional demeanor and ability to perform under pressure. (Required)
• Basic knowledge of methods and techniques of data collection and report preparation; ability to mine data and translate accurately. (Required)
• Basic knowledge of quality improvement methodology. (Required)
• Strong written and verbal communication skills. (Required)

• Supports Quality Management System by assisting with internal auditing, observation of process, process mapping, and development of preventive and corrective action plans.
• Provides support and coordination for Quality Management Committees and other quality committees as assigned. Coordinates reporting calendars to meet regulatory requirements.
• Supports ad hoc Incident Command and regulatory activities, inclusive of collection and aggregation of data for public reporting, labor pool, and other duties as assigned.
• Coordinates department reporting functions by collecting and distributing information pulled from data sources and assists with design of data collection plans for key metrics and performance indicators.
• Coordinates review of requests for clarification and quality improvement concerns. Ensures appropriate delegation to achieve timely response.
• Participates in the development, implementation, and administration of improvement initiatives, serving as partner with customers in analysis and display of outcomes.
• Designs and develops tracking documents to facilitate workflow for completion of assignments/projects using multiple computer applications and web-based tools.
• Plans, coordinates and facilitates support for quality, safety, and operational improvement initiatives managed within the department.
• Acts as resource to caregivers and management in project issues by providing data display, analysis, and access.
• Provides administrative support for leadership to facilitate the operation of the department in accordance with approved regulatory, quality and department standards.
• Partners with Patient Safety by maintaining calendar and assessing compliance with on-call requirements, escalating as needed to Patient Safety leadership. Participates in the Safety STOP program. Coordinates the on-call calendar.
• Performs other duties as assigned.