Quality Specialist at Saje Natural Wellness | Retail

Surrey, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

70000.0

Posted On

28 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Quality Control, cGMPs, Quality Management Systems, Regulatory Requirements, Product Approval, Inspections, Corrective And Preventive Actions, Root Cause Analysis, SOP Updates, Documentation Control, Cross-Functional Collaboration, Attention To Detail, Organizational Skills, Communication Skills, Time-Management Skills

Industry

Health;Wellness & Fitness

Description

Location: #101-19347 24 Ave Surrey, BC, V3Z 3S9 This is a full-time - onsite position. At Saje Natural Wellness, we're nature's original farmacy, blending the superpower of plants so you can remedy real life, naturally. And like nature, we're continually growing! As we continue to build our team, we're seeking talented people to join us: in our stores, support offices, and distribution centres. We are a purpose-driven, people-first organization where collaboration, innovation and entrepreneurial mindsets thrive. We look for individuals who have drive and warmth, agility and passion, and keep customer experience at the centre of everything they do. At Saje, you’ll connect with a dynamic community and make a positive impact. Join our team and grow your career, alongside the most talented, hard working, and kind-hearted people out there. The impact you’ll make: Reporting to the Director, Distribution & Logistics, the Quality Specialist is responsible for the development and implementation of all Quality Control programs to ensure that products and components meet Saje’s quality expectations. Products are inspected against defined inspection criteria and released in a timely manner to ensure delivery of consistent quality, safe and regulatory compliant products to internal and external customers. All Saje Team Members are responsible for contributing to Saje’s culture and maintaining a positive environment for themselves and their peers What you'll do: Quality Assurance & Compliance Support day-to-day execution of the QC program across Vancouver and Toronto distribution centres. Work with DC Operations to support compliance with quality and regulatory requirements. Assist with product approval and release activities in collaboration with co-manufacturers. Monitor quality activities within distribution and logistics operations. Maintain cGMP documentation and support training tracking. Perform inspections and quality checks on inbound, outbound, and stored goods. Assist with internal and external audits, including documentation and corrective action follow-up. Raw Material & Product Testing Support raw material and finished goods verification testing in alignment with NHP, OTC, and product category requirements. Coordinate sample submissions and support review of testing results with R&D and Sourcing. Maintain the product retention sample program. Support execution of long-term stability testing activities. Assist with administration of the Product Shelf Life and Control System. Issue Management & Continuous Improvement Track quality performance metrics and escalate issues as required. Support investigations into quality incidents and customer complaints using root cause analysis. Document and follow up on corrective and preventive actions (CAPA). Identify recurring issues and suggest process improvements. Assist with updates to SOPs and work instructions. Support product hold and recall activities, including inventory coordination. Documentation & Reporting Maintain accurate quality records, logs, and documentation. Support document control updates, including SOPs, work instructions, and forms. Prepare routine quality reports for operational review. Cross-Functional Collaboration Work cross-functionally with Operations, Logistics, Supply Chain, and Customer Experience to address quality matters. Provide day-to-day quality guidance to operational teams. Support quality review of new processes, vendors, and products. We'd love to hear from you if you have: 2–4 years of experience in Quality Assurance and/or Quality Control within manufacturing, distribution, or regulated consumer goods environments. Working knowledge of cGMPs and Quality Management Systems (QMS). Familiarity with regulatory requirements for NHP, OTC, or other regulated product categories. Experience performing inspections, quality checks, and documentation reviews in warehouse or production settings. Exposure to quality investigations, non-conformances, and CAPA processes. Experience supporting internal, third-party, or regulatory audits, including documentation preparation and follow-up activities. Familiarity with raw material and finished goods testing processes, retention samples, stability testing, or shelf-life programs. Experience coordinating with co-manufacturers or external testing laboratories is an asset. Exposure to quality holds, product withdrawals, or recall-related activities is an asset. Strong attention to detail with the ability to maintain accurate records and documentation. Ability to follow established SOPs and contribute to process improvements. Comfortable working cross-functionally with Operations, Supply Chain, R&D, and Customer Experience teams. Strong organizational, communication, and time-management skills. Why Saje? Here at Saje, we understand that joining a team is an important decision to make, so we want to be sure you're supported to do your best work. The compensation range for this position is from $60,000– 70,000 annually. Base pay is dependent to market location and may vary depending on job-related knowledge, skills, experience, and internal equity. Other components of our total rewards offerings include: Flexible work hours based on business needs. Wellness days to ensure you're taking care of you mental and physical health. Health benefits - comprehensive health, vision and dental packages. Paid sick days. Generous product discount. Full onboarding plan and onboarding buddy to help you settle in. Employee Assistance Program - 24/7 support, resources, and information available to you and your family. GRSP programs Paid time off to ensure you're resting & recharging. Product training to help you learn about the benefits and efficacy of our 100% natural products to support your own wellness journey. Note: The incentive programs, benefits, and perks have certain eligibility requirements. The company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice. Join our team! If this opportunity sounds like you, please apply in the link below. Not sure you're 100% the right fit? We encourage you to apply even if you don't have all of the listed qualifications. We offer a thorough onboarding experience to set you up for success, learning and development support, and help you to integrate seamlessly. All applications are viewed by a member of our team and therefore we do not use AI as part of our screening & selection process. We do use AI to transcribe our preliminary screening calls with our recruitment team. This job posting is for an existing vacancy on our team that we are presently hiring for. Saje provides equal employment opportunity to all employees and applicants and believe the best teams are made up of diverse perspectives and people. We offer reasonable accommodations to candidates with disabilities throughout the recruitment process and will work with you to ensure you are supported while working at Saje.

Responsibilities

The Quality Specialist develops and implements Quality Control programs to ensure products meet quality expectations, inspecting goods against criteria and releasing them to ensure consistent quality, safety, and regulatory compliance. This role involves supporting day-to-day QC execution across distribution centers, monitoring quality activities, and assisting with audits and investigations.