The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Oversee inspection and monitoring of incoming materials, ensuring compliance with requirements; initiate corrective action when standards are not met.
• Report on the performance of the QEMS (e.g., audit results, corrective actions, improvement needs) to the Quality & Environmental Manager.
• Support continual improvement activities and promote quality improvement initiatives across the organization.
• Ensure adherence to customer, internal processes, and ISO regulatory/legal requirements (9001, 14001, 45001).
• Maintain control of QEMS procedures, records, and other documented information.
• Monitor, measure, and review internal processes, particularly those impacting logistics operations, products, and services.
• Support improvement plans based on customer satisfaction results.
• Lead or support root cause analysis of product/service returns and related investigations.
• Stay up to date on relevant standards, regulations, and industry best practices.
• Inspect, audit, and report on processes to ensure compliance with organizational quality standards.
• Maintain ISO-compliant records for Zones Logistics QEMS.
• Collect, maintain, and analyze quality and environmental data to drive improvements.
• Communicate effectively across all levels of the organization.
• Promote a positive work environment and employee morale.
• Perform other duties as assigned.