Quality Supervisor at Abdul Latif Jameel Company Limited

Jeddah, Makkah Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

24 Jan, 26

Salary

0.0

Posted On

26 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, Communication Skills, Mathematical Skills, Reasoning Skills, Quality Assurance, Warranty Knowledge, Problem Solving, Critical Thinking, Collaboration, Adaptability, Risk Management, Innovation, Decision Making, Guest First, Development of Self & Others

Industry

International Trade and Development

Description

Abdul Latif Jameel comprises diversified businesses with deep roots in the Middle East, North Africa, and Turkey (MENAT region). Strong networks and long-established relationships make us a powerful partner, opening doors for those who want to do business in the region. Our businesses represent some of the world’s leading brands, earning us their trust and building long-lasting and mutually beneficial relationships. Our commitment to anticipate and support our partners’ needs has driven our success. From our modest beginnings 75 years ago as a small trading business and then a Toyota distributorship in Jeddah, Saudi Arabia, we have established an extensive operations infrastructure, built the largest vehicle distribution network in Saudi Arabia, and, along the way, we have accumulated comprehensive automotive expertise throughout the region. Applying our vast experience in the automotive sector, we’ve used our expertise and operations infrastructure to diversify into new sectors that contribute to the ‘infrastructure of life’ in the MENAT region. Financial Job Dimensions Degree of supervision Continuous supervisor over daily operationLevel of Authority Limited authority within job scopePurpose of the Job Investigate technical problems and assists service centers and dealers to undergo repair procedures in adherence to the standards set by ALJACS and optimize the product quality and functionalityKey Accountabilities: Description • Supplier evaluation targets • Product Evaluation targets • Customer satisfactionKey Accountabilities: Performance Indicators Major Activities 1. Analyze and prioritize technical reports received from Service Centre and prepare field technical reports to feedback/reply to unclear technical reports submitted by Service Centers. 2. Checks/audits warranty procedures and claims at center level to suggest any required corrective actions after discussing the action with QAD management 3. Train service, sales and parts staff on product installation, function and features to improve awareness of ALJACS products. 4. Helps train production installers on product installation launching by confirming that the installation procedure is being done according to installation standards. 5. Participates in new products conformity test, if required, to reports result and follow-up improvement of weak areas. 6. Visit complaining customer to verify problem and issues faced in implementation and supervise repair. 7. Submits market product reports reflecting customers’ requirements and comparison with competitors. 8. Monitor Service Centers activities through supervision of the following areas like technical reporting, warranty business and warranty parts storage to ensure adherence to company standards.Job Context • The job holder has a direct impact ensuring quality over technical problems through JACS standard • The job holder has indirect impact over salesFramework, Boundaries & Decision Making Authority • The job holder involvement in new products conformity testOrganizational / Functional Strategic Focus • The Job has a crucial role over product installation launching based on installation standards.Minimum Qualifications Degree/Diploma in EngineeringMinimum Experience 4-year experience in service warrantyJob-Specific Skills • Strong analytical skills • Good communication and interaction skills • Mathematical skills • Reasoning skillsLanguages English/ArabicSpecial Certifications / Membership Competencies Adaptability (Individual Contributor)Risk Management Individual ContributorCreating & Planning Individual ContributorQuality Assurance/ Warranty KnowledgeCollaboration (Individual Contributor)Development of Self & Others (Individual Contributor)Guest First (Individual Contributor)Decision Making Individual ContributorInnovation (Individual Contributor)Quality Management Individual ContributorCritical/Analytical Thinking Individual ContributorProblem Solving (Individual Contributor)Why Work for Us? With a truly international footprint and more than three quarters of a century of commercial success behind us, we are today, not only a leading employer across the Middle East, North Africa and Turkey (MENAT) region, but also offer exciting opportunities worldwide, from Chile to Japan, from the UK to Australia. Our values guide the way we work with our business partners, within our communities, and with each other. Through Respect, Innovation, a Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and successes flourish.

Responsibilities

The Quality Supervisor investigates technical problems and assists service centers and dealers in adhering to repair procedures. They also monitor service center activities to ensure compliance with company standards.