ADDITIONAL INFORMATION

Job Number25015686
Job CategoryHousekeeping & Laundry
LocationHotel Cala di Volpe a Luxury Collection Hotel Costa Smeralda, Costa Smeralda, Porto Cervo, Italy, Italy, 7020
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

POSITION SUMMARY

As the Quality Leader at our iconic Hotel Cala di Volpe, you will play a strategic role in enhancing customer engagement and ensuring the highest standards of service. You will serve as an advisor and strategic partner to all property leaders, using data-driven decision-making to prevent service failures and anticipate guest needs. Acting as a living-dashboard, you will monitor and reinforce key performance metrics, such as Key Drivers, and with your expertise, you will support property leaders in meeting luxury industry standards like LQA and Forbes.
Hotel Cala di Volpe, nestled in the heart of the stunning Costa Smeralda, is renowned for its breathtaking views, luxurious amenities, and unparalleled service. Our hotel offers a unique blend of traditional Sardinian charm and modern elegance, making it a truly special place to work and stay.
Join our close-knit team that values a sense of belonging and family atmosphere. You’ll work in a beautiful and inspiring environment, gaining invaluable experience and learning from some of the most renowned professionals in the hospitality industry.

QUALIFICATIONS:

• Proven experience in a quality management or similar role within the luxury hospitality industry.
• Deep understanding of the luxury environment and the expectations of high-end clientele.
• A positive attitude and a passion for delivering outstanding guest service.
• Strong analytical skills and the ability to make data-driven decisions.
• Excellent communication and interpersonal skills.
• High proficiency in English and Italian.
• Ability to learn quickly and adapt to new challenges.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Flexibility to work various shifts, including weekends and holidays.

• Extract, categorize, and analyze data themes and trends to make them operational for leaders.
• Provide support for learning and development around focus areas.
• Familiarize yourself with operations by actively observing and participating in every department/position
• Attend morning meetings (Stand-up, Line-up, etc.) of various departments.
• Schedule time with each department to shadow the operation.
• Use company metrics to identify defect trends in each department.
• Observe behaviors throughout the arrival/departure experience in the lobby.
• Observe guest experiences in the restaurant at different mealtimes.
• Create regular meetings with department heads to assist with support needs.
• Familiarize yourself with Brand Standards, Forbes Travel Guide and LQA Standards..