Quality & Technical Specialist at Texarkana Aluminum

Texarkana, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

75000.0

Posted On

20 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Management, Technical Support, Customer Relations, Data Analysis, Problem Solving, Communication Skills, Teamwork, Market Intelligence, ISO 9001:2015, Aluminum Products, Sales Experience, Process Engineering, Root Cause Analysis, Warehouse Audits, Customer Trials, Analytical Abilities

Industry

Description

Job Details Job Location: Texarkana Aluminum - Texarkana, TX Salary Range: $55000.00 - $75000.00 Salary/year Description Job Overview This position is responsible to support TKA/TCI’s customers by standardizing, improving and sustaining the overall performance of TKA’s products at customers by providing specialist technical and quality support. To provide an interface between Customers and TKA’s Technical and Process teams by the following tasks: Responsibilities and Duties Understand and know the TKA Quality Acceptance Standard for one good side to assist in meeting customer product expectations. Understand and know TKA Aluminum Quality Claims Policy along with individual customer claims metrics to assist in quick claims turnaround time Acquire knowledge and understanding of customer expectations, processes, capabilities, and product end uses by visiting customers in a structured and planned fashion Acquire market intelligence by gathering information which includes customer’s current market share, future market sector growths, stock holding and TKA/TCI’s ranking relative to opposition. Provide customer visit reports which includes the purpose, participants, back ground, key discussions, findings and actions to be conducted to meet objective of the visit to the FSD, Technical and Quality Departments. Coordinate and Evaluate customer trials with their technical and process teams and provide structured feedback of product performance to FSD and Technical and Quality teams. Conduct data searches on processing history, defects, past claims and monitoring new claims entered weekly to identify potential customer dissatisfiers and potential trends. Investigate and assess key customer complaints in accordance with the TKA Quality Systems to issue and facilitate the root cause analysis thereof with the Quality Systems Lead Present Investigation findings and corrective action plans to FSD, Quality and Technical teams as well as the customer Conduct TKA warehouse audits per ISO 9001:2015 as and when required Conduct customer warehouse audits per ISO 9001:2015 as and when required Support/audit of Outside Processors as and when required Observe all safety rules and assist in maintaining a safe work environment Comply with the company’s Quality Management System requirements Protect confidential information by not communicating, disclosing to, or using for the benefit of third parties Perform miscellaneous duties as assigned by Management Qualifications Qualifications and Education Requirements A Sales/Marketing degree with minimum of three years technical sales experience or a bachelor’s degree of science, preferably Metallurgical/Materials Science or Process Engineering. Operational experience and quality knowledge in Aluminum rolling of 5 to 10 years in lieu of a BS degree. Professional customer focus and high level of credibility. Enthusiasm, commitment and ability to build multi-level relationships both at the customer and at TKA. Strong team orientation and ability to work independently to meet and achieve tasks, particularly cross functional work. A result -oriented problem solver with analytical abilities, numeral skills and computer literacy. Professional written and verbal communication skills at all organizational levels. The ability to communicate professionally and effectively with individuals and teams at all levels of the organization and with customers Preferred Qualifications 3 years Technical Sales Experience, preferably in aluminum products The ability to travel and work flexible hours when required The ability to lift 50 pounds

Responsibilities

The Quality & Technical Specialist is responsible for supporting customers by standardizing and improving the performance of TKA’s products. This role involves interfacing with customers and TKA’s Technical and Process teams to ensure product quality and address customer complaints.